Complaint Review: choxi.com - Internet
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- Author Not Confirmed
- choxi.com Internet USA
- Phone:
- Web: www.choxi.com
- Category: Department & Outlet Stores
choxi.com did not stand up to a deliver by christmas guarantee Internet
*UPDATE Employee: Choxi.com - Customer Care
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This online company Choxi.com (formerly known as no more rack) had a delivery by xmas guarantee if items were ordered by 12.14.15. I placed an on line order on 12.12 and when all was said and done by 12.25 2 of the items were not received. I went to an on line chat with one of their agents and was told that they would credit me 10.00 to my account or 30% whatever was greater. On 12.24 when I was on line with them I was told that I would credited the whole amount based on their by xmas guarantee. (This was with a different agent). On 12.25 I was told that for a full credit I would have to return the items once I received them....some guarantee. In addition one of the items I received was damaged and that was not addressed in our on line chat on 12.25. I will never order from this company again
This report was posted on Ripoff Report on 12/25/2015 03:05 PM and is a permanent record located here: https://www.ripoffreport.com/reports/choxicom/internet/choxicom-did-not-stand-up-to-a-deliver-by-christmas-guarantee-internet-1276234. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 UPDATE Employee
Choxi.com - Customer Care
AUTHOR: Nomorerack.com Customer Care - (United States of America)
SUBMITTED: Monday, December 28, 2015
Hi,
We are so sorry to hear about the trouble with your order. At Choxi, nothing is more important than a perfect shopping experience. Our customer relations team is around 24/7, to help resolve your issue with our "Make It Great Guarantee" Policy. We can't promise we are perfect, but what we do promise under our "Make It Great" guarantee is that we will diligently resolve your issue and aim to turn you in to a raving fan!
To help us fix this issue for you, could you please e-mail us your order number & details at : experience@choxi.com ? We promise to get back to you within a maximum of 24 hours with a superb solution.
We look forward to hearing from you and resolving this for you. Again, sorry for the inconvenience.
Always here to help!
Customer Relations
Choxi - Everything You Love, For Less.
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