Report: #1294211

Complaint Review: Choxi/NoMoreRack - Internet

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Submitted: Wed, March 16, 2016
Updated: Thu, March 17, 2016
Reported By: Ben — Poulsbo Washington USA

Author Not Confirmed

Why?

Choxi/NoMoreRack Internet USA

Phone:
Web: choxi.com
Category: Department & Outlet Stores

Choxi/NoMoreRack Failed guaranteed delivery date and item not as described, canceled account when compained new jersey Internet

*UPDATE Employee: Choxi.com - Customer Care

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Do NOT ORDER Anything! Disaster company and unreliable partners. I ordered Christmas gift on Dec. 11 while Choxi guaranteed any gift ordered before Dec. 14 would be delivered by Dec. 24.

When I saw the first fedex tracking info on the Dec. 19th, package was not shipped until the 17th, but it still estimated delivery by the 24th. When I checked fedex for update again on the 21st the estimated delivery was changed to the 28th, too late for christmas?

I called Choxi right away and was guaranteed by customer service my order would arrive by the 24th, so I did not purchase a substitute present from santa for my son. Then when tracking info still estimated a 28th delivery on the morning of the guaranteed 24th date, I called Choxicustomer service again, and was assured by rep that my order was highlighted in green, which guaranteed that my order would arrive on the 24th.

The package did not arrive on the 28th either. It arrived the 30th. I was assured I would receive a refund if it did not arrive by the 24th. Promises made by Choxi customer service on the 26th that they would respond after checking with partners never occurred.

Then, only after posting complaint on Facebook, suddenly Choxi replied with a 33% credit (item was $107). I was still not happy with a $36.60 credit, but tried ordering $59 100% cotton sheets, 1000 thread count as a good sport ($22.40 more out of pocket now). Sheets arrived were 45% polyester and no indication of thread count which I doubt were a 1000. I asked for a refund again, and was assured I would have the whole $59 returned to my credit card. Choxi only returned the $22.40 out of pocket. When I complained about not receiving the additional $36.60 on my credit card refund Choxi ELIMINATED my account and the credit altogether. Can't login, reset password, or exercise my theoretical $36.60 credit.

As advised I worked with my credit card company, only to have Choxi lie and refuse making good about all of above.

Do not do business with Choxi. The only true "guarantee" they offer is your complete disappointment.

This report was posted on Ripoff Report on 03/16/2016 11:44 PM and is a permanent record located here: https://www.ripoffreport.com/reports/choxinomorerack/internet/choxinomorerack-failed-guaranteed-delivery-date-and-item-not-as-described-canceled-acco-1294211. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 UPDATE Employee

Choxi.com - Customer Care

AUTHOR: Nomorerack.com Customer Care - (United States of America)

SUBMITTED: Thursday, March 17, 2016

POSTED: Thursday, March 17, 2016

Hi,

We are so sorry to hear about the trouble with your order. At Choxi, nothing is more important than a perfect shopping experience. Our customer relations team is around 24/7, to help resolve your issue with our "Make It Great Guarantee" Policy. We can't promise we are perfect, but what we do promise under our "Make It Great" guarantee is that we will diligently resolve your issue and aim to turn you in to a raving fan!

To help us fix this issue for you, could you please e-mail us your order number & details at : experience@choxi.com ? We promise to get back to you within a maximum of 24 hours with a superb solution.

We look forward to hearing from you and resolving this for you. Again, sorry for the inconvenience.

Always here to help!
Customer Relations
Choxi - Everything You Love, For Less.

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