Complaint Review: CHQ Software - Abbotsford British Columbia
- CHQ Software 29837 Fraser Highway Abbotsford, British Columbia Canada
- Phone:
- Web:
- Category: Computer Software
CHQ Software CHQ Software.net RIP OFF ALERT! BUYER BEWARE! Abbotsford British Columbia
*REBUTTAL Owner of company: CUSTOMER DID RECEIVE ORDER
*REBUTTAL Owner of company: CUSTOMER DID RECEIVE ORDER
*REBUTTAL Owner of company: CUSTOMER DID RECEIVE ORDER
*REBUTTAL Owner of company: CUSTOMER DID RECEIVE ORDER
Purchased a CD-Rom from CHQ Software.net containing a military manual written by by Col.Rex Applegate. Paid with credit card. They failed to send the item.
Numerous emails sent to them went unanswered and they do not list a telephone number. Never got a response and never received what I had ordered and paid for. A total rip off in my opinion!!!
Buyer beware!!!
Art
Saratoga, California
U.S.A.
This report was posted on Ripoff Report on 04/07/2008 09:39 AM and is a permanent record located here: https://www.ripoffreport.com/reports/chq-software/abbotsford-british-columbia-v4x-1g2/chq-software-chq-softwarenet-rip-off-alert-buyer-beware-abbotsford-british-columbia-324243. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#4 REBUTTAL Owner of company
CUSTOMER DID RECEIVE ORDER
AUTHOR: Chq Software - (Canada)
SUBMITTED: Tuesday, February 03, 2009
This customer did receive the order however it was shipped late. Our terms of service which the customer must agree to are simple.
Most items shipped and received within 2-weeks. Out of stock items can take an additional 30days.
This is the case for this order.
The customer did receive the order but a bit late. Like most complaints to this site the customers have receive the order but usually within days after a quick knee jerk post to this site. Customers need to have patience and respect the 30 day backorder time frame.
Our terms state quite clearly that orders can take up to 45 days in total. This complaint was made well before this time frame and before the customer received the order. As all the others people are quick to post a complaint however are not so respectful of posting a update stating YES, I did eventually get the order.
In the past customers do unnecessarily panic when there orders are delayed so we have made changes that include 24-hour telephone support, at 1-604-625-0087
Michael Munro
GM
mike@chqsoftware.com
604-625-0087

#3 REBUTTAL Owner of company
CUSTOMER DID RECEIVE ORDER
AUTHOR: Chq Software - (Canada)
SUBMITTED: Tuesday, February 03, 2009
This customer did receive the order however it was shipped late. Our terms of service which the customer must agree to are simple.
Most items shipped and received within 2-weeks. Out of stock items can take an additional 30days.
This is the case for this order.
The customer did receive the order but a bit late. Like most complaints to this site the customers have receive the order but usually within days after a quick knee jerk post to this site. Customers need to have patience and respect the 30 day backorder time frame.
Our terms state quite clearly that orders can take up to 45 days in total. This complaint was made well before this time frame and before the customer received the order. As all the others people are quick to post a complaint however are not so respectful of posting a update stating YES, I did eventually get the order.
In the past customers do unnecessarily panic when there orders are delayed so we have made changes that include 24-hour telephone support, at 1-604-625-0087
Michael Munro
GM
mike@chqsoftware.com
604-625-0087

#2 REBUTTAL Owner of company
CUSTOMER DID RECEIVE ORDER
AUTHOR: Chq Software - (Canada)
SUBMITTED: Tuesday, February 03, 2009
This customer did receive the order however it was shipped late. Our terms of service which the customer must agree to are simple.
Most items shipped and received within 2-weeks. Out of stock items can take an additional 30days.
This is the case for this order.
The customer did receive the order but a bit late. Like most complaints to this site the customers have receive the order but usually within days after a quick knee jerk post to this site. Customers need to have patience and respect the 30 day backorder time frame.
Our terms state quite clearly that orders can take up to 45 days in total. This complaint was made well before this time frame and before the customer received the order. As all the others people are quick to post a complaint however are not so respectful of posting a update stating YES, I did eventually get the order.
In the past customers do unnecessarily panic when there orders are delayed so we have made changes that include 24-hour telephone support, at 1-604-625-0087
Michael Munro
GM
mike@chqsoftware.com
604-625-0087

#1 REBUTTAL Owner of company
CUSTOMER DID RECEIVE ORDER
AUTHOR: Chq Software - (Canada)
SUBMITTED: Tuesday, February 03, 2009
This customer did receive the order however it was shipped late. Our terms of service which the customer must agree to are simple.
Most items shipped and received within 2-weeks. Out of stock items can take an additional 30days.
This is the case for this order.
The customer did receive the order but a bit late. Like most complaints to this site the customers have receive the order but usually within days after a quick knee jerk post to this site. Customers need to have patience and respect the 30 day backorder time frame.
Our terms state quite clearly that orders can take up to 45 days in total. This complaint was made well before this time frame and before the customer received the order. As all the others people are quick to post a complaint however are not so respectful of posting a update stating YES, I did eventually get the order.
In the past customers do unnecessarily panic when there orders are delayed so we have made changes that include 24-hour telephone support, at 1-604-625-0087
Michael Munro
GM
mike@chqsoftware.com
604-625-0087


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