CHRIS COLLINSWORTH, CENTRAL PAYMENT CHRIS COLLINSWORTH, CENTRAL PAYMENT, CPAY, FRAUD PROCESSERS--CHRIS COLLISNWORTH-LIAR SALES PERSON Dallas, TX Nationwide

I think my original post explains the situation. You ran a risky transaction for more than double you are approved to run. You ran the transaction for an international buyer, which is also adding to the Risk Factor. You didn't provide what was required to get the funds off of hold. I have emails with our Risk Department to prove this. We have an A+ with BBB and are one of the largest credit card processing companies in the country. I apologize for the frustration this situation has caused you. I don't have time to rebuttle back and forth, but I think any logical person reading this thread will realize the situation was caused by the merchant, you, and none of the required documents to release the funds were ever provided.

Perhaps Matthew has a valid point since he works at the corporate office and has “inside” information, however I guess he does not keep up with the account or the correspondence we’ve had with the corporate office along with Chris himself since I have emails back and forth with Chris himself along with the risk department in which I addressed each and every request they asked for. Not only do I have emails, I have text messages with Chris giving me false updates daily. Yes, obviously I am upset that I was lied to regarding the transaction being cleared since all the information was provided on my end, and I would be more than happy to deliver it to anyone that would like to see it as proof. Initially I was told the transaction would clear within 3 business days. Matthew, since you are the Sales Director, can you place your title on the line and prove that I didn’t provide proof of delivery or any information that you’ve requested? I’d love your response on this since I have every single document to prove you wrong otherwise. I’ll be waiting for your reply though..

The issue at hand is not if Chris was active or not, he was, in lying in regards to the hold being released or using creative lies to buy day after day to avoid this issue even after all documents were provided. He claims to be a man of his word, but having a different stance each day is not abiding by your word. You’re right, it is frustrating for both parties, but when all documents were delivered to you and the risk department, it is more frustrating to us that you are blatantly lying to me.

There may be several credit card processors out there that may provide less service than Central Payments, or charge a higher rate than what Chris was providing us, however, at the end of day what matters is the principle between two parties. As a business owner, if my credit card processing sales agent will lie to me just to save himself from trouble, that is the last thing I need especially if I am following each and every instruction he requires me to fulfill.

As a business owner, if you would like to discount my claim, so be it, but do not disregard other reviews posted on this site about Central Payments, because they really do provide reflection on how bad Central Payments is.

Regards,

Owner

I work at the corporate office at Central Payment. I am a Sales Director and I helped the sales agent and our Risk Department appease the merchants issue. I wanted to let everyone know what the situation is here. The merchant ran a ticket from an internation card for more than double what they are approved to run. The Risk Department at Central Payment put the one transaction on hold and the merchant has been informed. The merchant was also informed what was required to release the funds. We requested proof of delivery, which was never provided. The agent, Chris Collinsworth, has been highly active in trying to resolve this issue and the merchant is highly misleading and basically lying about the agent. I work at the corporate office and have inside information. The agent is readily available to help and assist any merchants that reach out. The merchant is upset because they ran a risky transaction without the proper documentation and the Risk Department placed a hold to avoid fraud.

The customer ran a transaction for 12K, which is over his high ticket limit.  To further complicate things, the transaction was to be shipped overseas, run on an overseas cards, with a customer  our merchant had never dealt with. These types of transactions have the highest risk associated with them and typically require the merchant to have a reserve account.  We didn't want to put ourselves or our customer in a situation where we deposit the 12K and then find out a week later it was charged back as fraud and then the customer be out the product and have to give us back the money.  I understand its frustrating, but not a rip off...

Regards,

Chris Collinsworth