Christina Cosmetics Cancelled subscription, still charging my Visa Internet

Re: Customer; Joan Denver, Colorado
Response from Christina Cosmetics

This consumer chose the auto delivery (continuity) program she placed her initial order on 2/10/2008. Auto delivery is not an automatic enrollment; it is an opt-in program only. We were authorized by the consumer at the time of her original order to debit her card and ship auto delivery orders every sixty days. Auto delivery does not have the same money back 30 day trial (since the customer has gone through the initial trial program, and chooses to continue receiving shipments). All packing slips state that auto delivery is non refundable without a prior cancellation.

The customer called and left a voicemail on 6/25/2008 and her call was returned the same day. The residential phone number we have on file was disconnected. We then telephoned her place of employment and left a message because she was not at work that day. The call was not returned.

We did not hear from the customer again until 8/22/2008. Joan returned the shipment on 9/9/2008 and was issued a full refund of the purchase price. Her auto delivery was canceled at that time.

We make every effort to accommodate our customer's needs, and are regretful that after several attempts, we were unable to reach her on June 25.

Sincerely,

Christina Cosmetics