Christmas Central Cheap product, high price and unusual return policy and nasty customer experience New York New York

Order No: 8692034608956

 

Hi,

 

I am not satisfied with my purchase and i didnt even use it. The returns said i can return it within 30 days of receipt so I went to Walmart store to return it the day i received. But they said I cant return in the store. I bought another pumpkin in the Walmart store and planned on returning this one. The product was way too light in weight and delicate to use it as a Halloween pumpkin (lantern). Even the LED lights were of cheap quality. The price was too high for the quality when compared to other stores.

 

I called the customer service today and asked her if I can ship the product back without any fee and she said she cant help me and commented saying that I used it and that I am returning it after Halloween. I asked her to escalate my call. Then she refused for a while and then put me on hold for like 15 mins and the call cuts off suddenly.I was not happy with that comment. I am a post graduate working in a reputed firm and I would do such tricks for a meager 16 bucks.This is not the service that I expect as a customer.

 

 

I will be glad if anyone can get back to me on this. Thanks.