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Report: #114172

Complaint Review: CIC Credit Monitoring Service Aka ConsumerInfo.com - Internet

  • Submitted:
  • Updated:
  • Reported By: West Haven Connecticut
  • CIC Credit Monitoring Service Aka ConsumerInfo.com consumerinfo.com Internet U.S.A.

CIC Credit Monitoring Service - ConsumerInfo.com ripoff billing after cancellation Internet

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I signed up for a free credit report with CIC Credit Monitoring Services or ConsumerInfo.com on September 17, 2004. There was a 30 day free trial period, if you cancel within 30 days you are not supposed to be charged.

I sent 2 e-mails, I used a link on their site, on September 22, 2004 to cancel my membership. I sent a CC of the 2nd e-mail to myself. I looked at my credit card statement today (10/22/2004) and of course there is a charge of $9.95 for CIC Credit Monitoring Service, which put me over the limit on my credit card. First thing I did was file a dispute with my credit card company.

I called CIC at 800-220-2626, they told me that they have no record of any e-mails. I told them that I saved the 2nd e-mail which shows the date and e-mail address I sent it to (cancel@consumerinfo.com). Finally after arguing, I asked to speak to a manager, which of course they were all busy.

The woman told me I could fax a copy of the e-mail to their Consumer Relations Dept. I asked for a number to speak to a person in the Consumer Relations Dept. and she said that there isn't one. I asked how could it be possible that there isn't a number for their consumers to call their consumer relations department.

She told me I would have to fax a copy of the e-mail and a signed request stating my problem and that the usual time for them to handle the problem is about 30 days. I got fed up, told her to make sure my account was cancelled, not to charge my card again, I will be faxing out the letter and e-mail, and I will keep calling back until this problem is resolved and I receive my credit.

I just faxed out the info, called my credit card company again, and just finishing my report here.

Tina
West Haven, Connecticut
U.S.A.

CLICK HERE: Lawsuit Filed Against Consumerinfo.com to get victims thier money back

This report was posted on Ripoff Report on 10/22/2004 03:57 PM and is a permanent record located here: https://www.ripoffreport.com/reports/cic-credit-monitoring-service-aka-consumerinfocom/internet/cic-credit-monitoring-service-consumerinfocom-ripoff-billing-after-cancellation-intern-114172. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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