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Report: #158179

Complaint Review: CIC Credit Monitoring - Orange California

  • Submitted:
  • Updated:
  • Reported By: Tampa Florida
  • CIC Credit Monitoring One City Blvd. West, Ste. 401 Orange, California U.S.A.

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On September 23, 2005, I logged on to my online banking site and noticed that a charge for $79.95 to "Electronic Purchase CIC*Credit Monitoring 800-2202626 CAUS". I had never heard of CIC or authorized this charge. Although I used annualcreditreport.com once, I never gave them a checkcard number, so I found it very scary to find that this company charged my account.

I reported the fraudulent activity immediately to my bank. I changed the account number to prevent further charges, and requested a Federal Regulation E form. My new Visa checkcard and the form are supposed to arrive within the week.

I also called 800-220-2626, and was initially advised to call another toll-free number, 888-988-2229. However, the second number only allowed me to listen to a recording about how the FTC had taken action against the company for this scam and SOME people would be able to get SOME of their money back. Not satisfactory.

I called the first number AGAIN and selected the "cancel membership" option. The representative was very polite, but hard to understand. I believe their customer service calls may be routed to India. The woman initially insisted that I give her my Visa card number. I was not comfortable with this, and she agreed to look it up using my SSN instead (also not comfortable). At first, she tried to get me to call that recording number AGAIN. I kept insisting that I needed to speak to a person who could correct the situation immediately, that making fraudulent charges is a criminal activity, if they can CHARGE me today then they can certainly help me fix the problem today, etc. I also made it very clear that I have reported their fraudulent activity to my bank, the FTC, local media and the Better Business Bureau. She put me on hold for a few minutes, and when she came back her "supervisor" had mysteriously allowed her to refund the charges. If I do not receive a refund before the Federal Regulation E form from my bank arrives, I will still file that form.

This operation in obviously a horrible, low-down-dirty SCAM to make some rich jerk richer while slowly draining money from regular people trying to maintain good credit. I encourage everyone who has been ripped off by CIC (which is otherwise known as consumerinfo.com and is actually part of Experian) to FIGHT THE CHARGES. Do not let them get away with this! What they are doing is wrong. They have been busted in the past, WILL get your money back. These criminals count on people (a) not monitoring their statements and (b) giving up too easily when trying to get the money back.

Molly
Tampa, Florida
U.S.A.

This report was posted on Ripoff Report on 09/24/2005 10:27 AM and is a permanent record located here: https://www.ripoffreport.com/reports/cic-credit-monitoring/orange-california-92868/cic-credit-monitoring-ripoff-fraudulent-credit-card-billing-orange-california-158179. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
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#5 Author of original report

Got my money back!

AUTHOR: Molly - (U.S.A.)

POSTED: Thursday, September 29, 2005
CIC refunded my money today. It was there when I checked my balance online. They kept 89 cents for some reason, but that is all.
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#4 Author of original report

CIC's settlement with the Federal Trade Commission

AUTHOR: Molly - (U.S.A.)

POSTED: Saturday, September 24, 2005
Read about CIC's settlement with the Federal Trade Commission HERE: http://www.ftc.gov/opa/2005/08/consumerinfo.htm
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#3 Author of original report

CIC's settlement with the Federal Trade Commission

AUTHOR: Molly - (U.S.A.)

POSTED: Saturday, September 24, 2005
Read about CIC's settlement with the Federal Trade Commission HERE: http://www.ftc.gov/opa/2005/08/consumerinfo.htm
Respond to this report!

#2 Author of original report

CIC's settlement with the Federal Trade Commission

AUTHOR: Molly - (U.S.A.)

POSTED: Saturday, September 24, 2005
Read about CIC's settlement with the Federal Trade Commission HERE: http://www.ftc.gov/opa/2005/08/consumerinfo.htm
Respond to this report!

#1 Author of original report

CIC's settlement with the Federal Trade Commission

AUTHOR: Molly - (U.S.A.)

POSTED: Saturday, September 24, 2005
Read about CIC's settlement with the Federal Trade Commission HERE: http://www.ftc.gov/opa/2005/08/consumerinfo.htm
Respond to this report!