Citation Processing Center Dishonest, devious, unfair, unprofessional Newport Beach California

I got a Street Sweeper parking ticket.  I stopped and parked after the street sweeper had gone by.  I stopped in a green 20 minute parking space.  The parking enforcement officer pulled up and I got out of my car when I saw him start to write the ticket.  I asked why and he pointed to a faded sign in the next block and said "no parking from 8 to 9 AM.  He said it didn't matter that the curb was green and it didn't matter that the street sweeper had already gone by.

I appealed the ticket and the appeal was denied.  I wrote the check and sent it to the citation processing center.  After a few days I checked their website and it hadn't been processed.  I called them after 8 days and inquired.  I was told that all payments are processed and posted within 24 hours.  I asked if it could be sitting on someone's desk waiting for processing and was told no that's no possible.   So I asked if I could pay with my credit card over the phone because the check must have been lost in the mail.  The payment was made over the phone.  The next day I checked back on-line and the check showed it was processed 8 days ago.  Obviously it was back dated or just processed with the date it was received.  It also showed my credit card payment.  I called the Citation Center back and told them I'd like a credit card credit, as now I had paid twice.  They told me NO we can't credit your credit card so I said then I'll dispute it to my credit card.  I was put on hold and then was told that the supervisor said yes, I could dispute the charge.

I disputed the charge and the charge was removed.  Almost 3 months later I received an Official Notice of Delinquent Parking Citation.  The amount due was now $114.00.  I called and told them the story and was told they'd have to find the call I made to verify that I wasn't told that there is a charge of $30 to cancel a credit card payment.  They told me to call back the next day.  I checked on-line again and found that the charge was changed to $30 from the $114.00 the day before. This Citation Processing Center changes the information on-line.  It still shows my check payment and my credit card payment but doesn't mention the credit card payment cancellation charge.  The website also removed the Appeal feature and there is no complaint feature.  I filed my original Appeal on their website, but it still gives directions on their website on how to file an appeal on-line.

This has been a disgusting experience from start to current.