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Report: #109186

Complaint Review: Citibank, Essentials Gold - Englewood Cliffs New Jersey

  • Submitted:
  • Updated:
  • Reported By: Ashburn Virginia
  • Author Not Confirmed What's this?
  • Why?
  • Citibank, Essentials Gold www.citibank.com Englewood Cliffs, New Jersey U.S.A.

Citibank, Essentials Gold $120 Unauthorized charge by Essentials Gold Englewood Cliffs New Jersey

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My Citibank Credit Card was charged $119,95 by Essentials Gold. When I called Citibank, they transfered me with Essentials Gold. They (E.G.) claimed that they had contacted me on behalf of Citibank and I authorized the charge by phone.

I asked to speak with a supervisor and to hear any recordings of my authorization because I didn't authorize anything, and they said that they don't have it on file.
They agreed to reimburse the charge. I contacted Citibank again, asked to speak with a Supervisor.

I told her that I wanted my money refunded immediately, and she agreed to make a conditional refund while E.G. made the reimbursement.

They denied having authorized any charge to my account.
I have had good service from Citibank so far, so I will keep my credit Card for now, but if this happens one more time I will cancel it right away.

Alberto
Ashburn, Virginia
U.S.A.

This report was posted on Ripoff Report on 09/20/2004 06:57 AM and is a permanent record located here: https://www.ripoffreport.com/reports/citibank-essentials-gold/englewood-cliffs-new-jersey/citibank-essentials-gold-120-unauthorized-charge-by-essentials-gold-englewood-cliffs-new-109186. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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