Complaint Review: Citifinancial Mortgage Company - Irving Texas
- Citifinancial Mortgage Company PO Box 142199 Irving, Texas U.S.A.
- Phone: 800-753-3673
- Web:
- Category: Mortgage Companies
Citifinancial Mortgage Company Extra Principle Payment Money NOT applied to my account Irving Texas
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I just found out today that the extra principle money that I sent to Citifinancial using their "Speed Pay" system was not applied to my account. I paid $300 extra on 12/29/03, 23.66 extra on 1/30/04, and $123.66 extra on 2/27/04. They put it in a "holding fund" and waited for me to notice that my extra principle payments were not being applied to my account.
I spoke with a girl named Michelle at Citifinancial Customer Service today. She asked me what I wanted to do with the extra money I paid. Dah? I don't have an escrow account or PMI so to be that is a no brainer.
She said she will apply it to my principle balance TODAY and it will take about 3 days. I told her that I wanted the money to be applied as of the day that they received it...12/29/03, 1/30/04, & 2/27/04 as this affected the amount of interest I pay on the loan.
She told me in an arrogant tone, "your principle payments have nothing to do with your interest!" I replied , "Yes it does as I have been paying interest on a higher principle balance since my extra payments were not credited to my account. Therefore, I've paid more interest than I should have." She disagreed but finally agreed to send me a history of my loan without charging me the $10 fee.
This is a scam! I plan on writing Citifinancial Mortgage too!
Lynda
NE, Arkansas
U.S.A.
This report was posted on Ripoff Report on 03/12/2004 11:55 AM and is a permanent record located here: https://www.ripoffreport.com/reports/citifinancial-mortgage-company/irving-texas-75014-2199/citifinancial-mortgage-company-extra-principle-payment-money-not-applied-to-my-account-irv-83649. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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