City Mitsubishi is a ripoff fraud company that used terrorist tactics to perform bait & switch on military member Jacksonville Florida *UPDATE ..response no surprise

Joe,

The collection agncy cannot call you at your workplace nor can they contact your commanding officer. That is a scare tactic that collections agencies use towards military. I used to be in the USN and had to deal with these losers calling about my direct reports. I would just tell the erson to cease the harrassment and to work it out on their own time or I would file charges against them. It worked every time.

I wish I had read your report back in 2001. My suggestion to you would have been to file Chapter 7 and be done with it.

At this point, however, you are better off not paying a dime. A couple more years and it will fall off of your credit report anyway as the statue of limitations runs out.

I hear horror stories about City Mitz in Jax all the time. I won't go near them. That BS about no payments for a year...think about it, you pay $30,000 for a car which depreciates $5000 as soon as you drive off the lot, then you wait a whole year before even making a payment...now what you have a car that is a year old that you owe $15,000 more than it is worth... RIP OFF!!

Joe,

The collection agncy cannot call you at your workplace nor can they contact your commanding officer. That is a scare tactic that collections agencies use towards military. I used to be in the USN and had to deal with these losers calling about my direct reports. I would just tell the erson to cease the harrassment and to work it out on their own time or I would file charges against them. It worked every time.

I wish I had read your report back in 2001. My suggestion to you would have been to file Chapter 7 and be done with it.

At this point, however, you are better off not paying a dime. A couple more years and it will fall off of your credit report anyway as the statue of limitations runs out.

I hear horror stories about City Mitz in Jax all the time. I won't go near them. That BS about no payments for a year...think about it, you pay $30,000 for a car which depreciates $5000 as soon as you drive off the lot, then you wait a whole year before even making a payment...now what you have a car that is a year old that you owe $15,000 more than it is worth... RIP OFF!!

Joe,

The collection agncy cannot call you at your workplace nor can they contact your commanding officer. That is a scare tactic that collections agencies use towards military. I used to be in the USN and had to deal with these losers calling about my direct reports. I would just tell the erson to cease the harrassment and to work it out on their own time or I would file charges against them. It worked every time.

I wish I had read your report back in 2001. My suggestion to you would have been to file Chapter 7 and be done with it.

At this point, however, you are better off not paying a dime. A couple more years and it will fall off of your credit report anyway as the statue of limitations runs out.

I hear horror stories about City Mitz in Jax all the time. I won't go near them. That BS about no payments for a year...think about it, you pay $30,000 for a car which depreciates $5000 as soon as you drive off the lot, then you wait a whole year before even making a payment...now what you have a car that is a year old that you owe $15,000 more than it is worth... RIP OFF!!

Joe,

The collection agncy cannot call you at your workplace nor can they contact your commanding officer. That is a scare tactic that collections agencies use towards military. I used to be in the USN and had to deal with these losers calling about my direct reports. I would just tell the erson to cease the harrassment and to work it out on their own time or I would file charges against them. It worked every time.

I wish I had read your report back in 2001. My suggestion to you would have been to file Chapter 7 and be done with it.

At this point, however, you are better off not paying a dime. A couple more years and it will fall off of your credit report anyway as the statue of limitations runs out.

I hear horror stories about City Mitz in Jax all the time. I won't go near them. That BS about no payments for a year...think about it, you pay $30,000 for a car which depreciates $5000 as soon as you drive off the lot, then you wait a whole year before even making a payment...now what you have a car that is a year old that you owe $15,000 more than it is worth... RIP OFF!!

To all those car shoppers that feel pressured to sign a deal before they let you leave the lot: DO NOT SIGN A CONTRACT. If the dealer cannot meet your needs, you don't need the car. You said you could not afford more than $500 a month, do not sign a contract for $850. You just said you could not afford it. Find a car that does meet your budget. A dealer will not write a deal today that they would not write tomarrow. (excluding rebate and program changes)

If you feel bad about the way the process is going, do not support it by buying a car. Find a dealer that you like doing business with, support the way that they do business and buy a car from them. All new car dealers pay the same amount for the same vehicle, so you should be able to get the same deal anywhere. Go to a business that is run the way you would want to run it.

If you have any uneasyness, DON'T SIGN A CONTRACT, tell them you will call them tomarrow, i am sure the deal will still be on the table.

There are many sources available to educate yourself and possibly avoid what you have been dealing with for over 3 years now. Web sites such as Kelly Blue Book,Edmunds,Cars Direct and many others are designed to assist you in the purchase of both new and used vehicles. In fact over 80% of new vehicle buyers have visited these sites prior to making a purchase. Your efforts in warning prospective buyers to arm themselves with pepper-spray is not nearly as reasonable as arming themselves with knowledge. Had you been equipped with such knowledge, you probably would be spending less time concerned with what occurred 3 years ago and attempting to move on with your life. I am sure there are other things you could spend your valuable time on.

I made payment to above collection agency because I was caught off guard at work when I answered the phone. I was told if I did not make arrangements to pay I would face imminent legal action and they would call my commanding officer if I did not comply. They would not accept payment through 1st class mail. The only acceptable methods of payment to comply with their demands was to wire them money through Western Union or Moneygram at $10.00 which I cannot afford. The other acceptable method was to give them my checking account number so they can write a check against my account and withdrawel payment electronic methods. I experienced great deal of intimidation over the phone to have me to comply. My advice to consumers that experience above average agression by car dealers is to use any means necessary to walk away with your future. When dishonest businesses begin to suffer immediate consequenses fraud will be curtailed. For those who had a postive experience at City Mitsubishi, ask yourself how many other customers were at that dealership? If nothing happened it is because they will only use above tactics when there would be no help near by. I learned from this dealership if you do not fight for your rights they may be taken away.

I made payment to above collection agency because I was caught off guard at work when I answered the phone. I was told if I did not make arrangements to pay I would face imminent legal action and they would call my commanding officer if I did not comply. They would not accept payment through 1st class mail. The only acceptable methods of payment to comply with their demands was to wire them money through Western Union or Moneygram at $10.00 which I cannot afford. The other acceptable method was to give them my checking account number so they can write a check against my account and withdrawel payment electronic methods. I experienced great deal of intimidation over the phone to have me to comply. My advice to consumers that experience above average agression by car dealers is to use any means necessary to walk away with your future. When dishonest businesses begin to suffer immediate consequenses fraud will be curtailed. For those who had a postive experience at City Mitsubishi, ask yourself how many other customers were at that dealership? If nothing happened it is because they will only use above tactics when there would be no help near by. I learned from this dealership if you do not fight for your rights they may be taken away.

I made payment to above collection agency because I was caught off guard at work when I answered the phone. I was told if I did not make arrangements to pay I would face imminent legal action and they would call my commanding officer if I did not comply. They would not accept payment through 1st class mail. The only acceptable methods of payment to comply with their demands was to wire them money through Western Union or Moneygram at $10.00 which I cannot afford. The other acceptable method was to give them my checking account number so they can write a check against my account and withdrawel payment electronic methods. I experienced great deal of intimidation over the phone to have me to comply. My advice to consumers that experience above average agression by car dealers is to use any means necessary to walk away with your future. When dishonest businesses begin to suffer immediate consequenses fraud will be curtailed. For those who had a postive experience at City Mitsubishi, ask yourself how many other customers were at that dealership? If nothing happened it is because they will only use above tactics when there would be no help near by. I learned from this dealership if you do not fight for your rights they may be taken away.

I made payment to above collection agency because I was caught off guard at work when I answered the phone. I was told if I did not make arrangements to pay I would face imminent legal action and they would call my commanding officer if I did not comply. They would not accept payment through 1st class mail. The only acceptable methods of payment to comply with their demands was to wire them money through Western Union or Moneygram at $10.00 which I cannot afford. The other acceptable method was to give them my checking account number so they can write a check against my account and withdrawel payment electronic methods. I experienced great deal of intimidation over the phone to have me to comply. My advice to consumers that experience above average agression by car dealers is to use any means necessary to walk away with your future. When dishonest businesses begin to suffer immediate consequenses fraud will be curtailed. For those who had a postive experience at City Mitsubishi, ask yourself how many other customers were at that dealership? If nothing happened it is because they will only use above tactics when there would be no help near by. I learned from this dealership if you do not fight for your rights they may be taken away.

Car dealer fraud would cease to exist if it carried immediate consequences. Consumers need to be extreley agressive to avoid being robbed. For me the choice is clear go into thousands of dollars of debt or use extreme measures and walk away with my wallet. Since the legal system is so biased toward wealthy businesses I advise consumers do what ever it takes to walk away. City Mitsubishi can expect to see me on Atlantic Blvd in the near future with a sign on my vehicle that says "I HATE CITY MITSUBISHI" By the way I'm not the same person that was cowed on 22 Oct 2001. My message to the sub-human rats at City Mitsubishi your intimidation that you used on me 3 years ago will not work. It will be one of my primary goals in life it to cost you sales and hopefully your business. All of you deserve to lose everything that you worked for. Insincerly Yours

I hope I learn from others terrible experiences.

On the money part of this transaction you took out a loan. The finance company or bank, doesn't care about your car, they simply want the loan paid back. If your car is repossesed the best you can hope for is the resale price helps pay off some of the loan but you are still responsible for the remainder of the debt.

Cavalry Portfolio service is trying to collect $26795.00 from me due to deceptive and unfair practices of this dealership. I dare a another dealership to use City Mitsubishi's tactics on me because I would react in a extremly decisive manner. It is better to fight and explain to police the reason a consumer has to take drastic measures to avoid being in tens of thousands of dollars of debt. It will be my goal to hinder the sub-human rats work for in the same manner they robbed me. I feel the individuals at City Mitsubishi are lower than the terrorists in Iraq. If anyone in Jacksonville thinks I'm lying about my experience I invite them to visit this dealership when it is not busy with customers. Not all dealerships are this bad, I had good experience with some dealerships after City Mitsubishi that know how to treat customer in a decent manner.

Also the 2001 Montero ranked low on consumer satisfaction in Consumer Reports that year. I strongly advise all military members to avoid this dealership at all cost. My advice to anyone who decides to visit City Mitsubishi bring pepper spray and a cell phone to call 911 if necessary to avoid being haunted by a destructive dealership experience years later.

It is too bad that the recent hurricanes did not clear this business from the map it would be a great improvement to the area.

M.B. you didn't buy a car there because you know they are scam artists. How much are they paying you for the good p.r.? Do you really think you have any credibility?

Joe...hate that they messed you around so much, but you have the choice now to move ahead with your life....the damage has been done...don't let it eat you up man. You could just file bk on them...that's what they deserve. Quit throwing good after bad with them. Do everything you can to make as many people aware of what they done. Losing sales is the only way to make them pay for their tactics.

Not all car dealers are this bad. It's the smaller mom and pop dealerships that usually still have morals...they are the ones to do business with. They don't advertise impossible deals and do what they say they will.

Cavalry Portfolio Services demands $25467.74!

Dear Sir,
I don't blaim you. Mitsubishi Motors has the worst customer service in the world. I purchased a Lancer back in 2002. I'm not even in your area and the company I went to signed me into a BAD deal and the MMCA is so rude and unjust. I made my payments but they lost like 2 of my payments and told me to not call them back until they receive payment. What kind of customer service is that. I am quickly paying off this car and I'm getting a GM or Chevy. Keep it American!

B.A. of course you had a great experience doing business with Mr. Galeani since you are a friend and just as close as family. The only customers City Mitsubishi treat decently are friends & family. Also they would treat wealthy customers well because they can sue City Mitsubishi for everything they have.

I would not be angry this dealership if I was treated fairly and did not have to deal with their deceptive and unfair practices described in this report and one about Mitsubishi Motors Credit of America.

It is my personal experience that the only thing that people at City Mitsubishi is making a sale no matter what it takes or the cost to their new victim.

I'm aware of other military members that this dealership defrauded. My advice to other consumers is ignore what B.A. says or ignore and walk into City Mitsubishi at your own risk. I would not be angry if I signed a contract for the car if deceptive and unfair practices were not used. I'm still paying for the 97' Neon that they refused to give my keys back upon demand BEFORE signing any contract or agreement.

The ONLY reason they made a sale was threats of physical confrontation, blocking escape from F&I office, their refusal to return my car keys upon demand, refusal to refund $2500.00 upon demand. I did stand up to them over 5 hrs.

I have visited other dealerships in Jacksonville and my worst experience by far has been with City Mitsubishi. At no time at other dealerships I ever felt I was in immediate danger of physical harm except here. I strongly advise other military members to avoid this establishment because they deserve to be on the "off limits list" of the local commands of NS Mayport and NAS Jacksonville. Mr. Galeani had the chance to make it right with me. Instead used the above tactics to secure a sale and make a profit at my expense. If I was able to leave with my 97' Neon and my $2500.00 I would have been content to leave and forget about this dealership. Here I am now 2 years later with significant losses financial and others not measured in money.

I feel my money would be in better hands of Dumb and Dumber than City Mitsubishi! For those other 3 individuals who were involved with my misfortune at City Mitsubishi......NO THANK YOU! By the way I'm due to transfer soon and very likely to be in the Jacksonville area in the near future. Guess where I may be? On the median with a sign that says I HATE CITY MITSUBISHI! in large red block letters on a white background.

A customer should always be treated with respect because sometimes they come back. If it takes 20 years or 120 will continue my crusade of turning people away from this dealership so they will not have to endure what I experienced for the past 2 years.

No thanks to you City Mitsubishi I lost every thing I worked for the past 11 YEARS of my life and will NEVER forgive how I was mistreated. CITY MITSUBISHI YOU'RE AWFUL!

First of all I would like to explain my situation. I am a sophmore in college and I have just recently moved back to Jacksonville. My boyfriend and I decided to go look at cars, since I sold mine before I moved and would be needing one soon. Now, being that we are fairly young without LOADS of credit under our belts, we were treated like "Dumb kids just dreaming." (which is exactly what i overheard a car salesman saying at the Pontiac/GMC dealership at the corner of Southside and Atantic.)

Anyways, we arrived at City Mitsubishi and from the first moment- I felt compleately comfortable and welcomed. I was honest with the salesman and told him my financial situation. I only qualified for up to a certain ammount through my bank, without a trade in. Honestly i was treated as if i had unlimited funds and i was the queen of England. At no time did i feel that i was getting ripped off or treated with any less respect than someone with more money or credit. I am the type of person who is not afraid to speak my mind or walk out if i'm not completely satisfied. I am very assertive with my words and actions and never do i let myself be pressured into something involving my hard-earned money.

Secondly, on a more personal note: I have known the owner, John Galeani and his family since i was 6 years old. I am not trying to be bias because i am friends with him- but I am 110% sure that if there was ever a problem like you experienced- he would make it right, FOR ANY CUSTOMER!

I am sorry about your misfortune, but my opinion is this: Of course there are corrupt places out there- but it's up to YOU, the consumer, to stand up for what you know to be right. Don't ever feel like you're not in control of the situation- especially when it involves your money. AND- you seemed to be loving it when you had no interest and all for 12 months. You are the one who put your "John Hancock" on that contract- not the salesman, not the financing manager, not City Mitsubishi- YOU!

I have yet to find the perfect car, but i know that when i do- My money will be in great hands with City Mitsubishi and i will get everything i deserve.

So, THANK YOU CITY MITSUBISHI- AND THANKS FRED, you're awesome!!

sincerely,

It has been a long 2 years since I had the misfortune of walking into City Mitsubishi pirrahna pond. I feel they should be punished for what they did to me. To me what happened in that dealership seems like it happened only yesterday. I would like to have more contacts that would be interested in car dealer fraud in Florida. I only want justice and have the individuals who destroyed everything I worked for to be held accountable for what they did to me. As far as I'm concerned there will never be closure in this experience. I have been angry for the past 2 years at the lack of justice in the legal system that seldom punishes corporate fraud. At least in the future when I go shop for a car I will be prepared for the onslaught of car dealership deceptive and unfair practices, since most F&I managers and salesmen are criminal minded.

Well it will be 2 years since I have been financially raped by City Mitsubishi next month of Oct 22, 2003. The dealer response in completely false and fraudulent like the rest of their business practices.

I only signed after myself and my wife were detained in the F&I Office after been lunged at by the GM and F&I manager which are a lot bigger than I am.

They were 6 feet tall and built like bar room bouncers. As soon as I saw the contract and seeing how much they want to defraud me for. I said I wanted to leave.

At first was civil and asked for my money back. I ASKED TO LEAVE AND HAVE HIS SALESMEN TO CLEAR THE EXIT OF THE FINANCE OFFICE HOURS BEFORE SIGNING A CONTRACT.

This situation could have been avoided by simply alowing myself and my wife to leave and give me my car keys without threat of physical confrontation.

If I had a weapon at that time such as pepper spray or something else I would have used it because I felt my life was in danger. Any reasonable person can conclude when a person uses tactics above, there is no limit to what they might do.

I was completely honest with this dealership and was defrauded in return.

Most car dealers deserve to be in the worst light because most commit some form of fraud such as misleading ads. I said no to the car deal until I almost lost my voice and could not shout anymore. They refused to accept NO as an answer. Maybe if no was written in blood on the wall they might have received the message.

Thanks to F&I and the GM I lost every thing I worked for the past 11 YEARS of my life. I will NEVER get over it.

When I transfer to Jacksonville I will stand on the median of Atlantic Blvd in front of the dealership with a with a sign warning people about their tactics. It will be one of my major goals in life to cause them to lose customers. Most car dealers dealers deserve to be in the worst light because of their deceptive and unfair practices. Until most car dealers operate in a transperent and honest manner they will DESERVE their reputation.

It is a fact that car dealer fraud is lucrative because most customer do not realize how they been robbed. Sure I could have been in a fist fight in the F&I office to escape the place. Their was no doubt in my mind I would have been beaten me bad enough to go to the hospital or beaten to death.

I tried to call 911 on one of their phones but one of their salesmen ran in front of the phone and blocked my access to it.

After my experience with City Mitsubishi, there is nothing a car dealer can do that would surprise me. Next time I go to a dealership I will be prepared do defend myself when I step foot on a car lot to by a car.

It is obvious that the auto industry does NOT care about the customer, ONLY their money. It goes like this: the auto manufacturer receives money from the dealer for the car, the dealer receives the money from the bank or other financial institution, the bank receives the money from the customer.

Also if the consumer defaults the bank can sell the car below fair market value or $0.00. Their is NO accountablily in the auto industry because everyone works together to defraud their customers.

Car salemen and F&I managers are encouraged to commit fraud because it will increase their commision at their victim's expense. I always wondered why deceptive car dealer tactics are never exposed on the radio tv, or newspapers. Is because the are paid off?

I noticed that City Mitsubishi is a BBB member, that plaque on the wall sure gave a false sense of security. Also I notice complaints are not available to the public on their website or over the phone. Not a realiable source of information.

I learned a expensive and painful lesson from City Mitsubishi that dealerships have no limit to deceptive and unfair tactics they will use. Only thing I wanted is to leave the dealership in a peaceful manner, that would not be the case.

When I step on a car lot I will be prepared for their tactics and have means to defend myself if necessary. Sure some people say it would not happen to them and they would be like superman. It is easier to be an armchair general to watch a battle than take part in one.

If this report prevents even one person from going through the agony I experience, it would be worth it. VISIT CAR DEALERSHIP WITH EXTREME CAUTION AND STAY OUT OF THE F&I OFFICE. IT CAN BE A DEATH TRAP FOR EVERYTHING YOU WORK FOR. Until car dealers and other businesses operate in a honest manner, thist website and others like it will be needed. THANK YOU RIPOFFREPORT!

Well it will be 2 years since I have been financially raped by City Mitsubishi next month of Oct 22, 2003. The dealer response in completely false and fraudulent like the rest of their business practices.

I only signed after myself and my wife were detained in the F&I Office after been lunged at by the GM and F&I manager which are a lot bigger than I am.

They were 6 feet tall and built like bar room bouncers. As soon as I saw the contract and seeing how much they want to defraud me for. I said I wanted to leave.

At first was civil and asked for my money back. I ASKED TO LEAVE AND HAVE HIS SALESMEN TO CLEAR THE EXIT OF THE FINANCE OFFICE HOURS BEFORE SIGNING A CONTRACT.

This situation could have been avoided by simply alowing myself and my wife to leave and give me my car keys without threat of physical confrontation.

If I had a weapon at that time such as pepper spray or something else I would have used it because I felt my life was in danger. Any reasonable person can conclude when a person uses tactics above, there is no limit to what they might do.

I was completely honest with this dealership and was defrauded in return.

Most car dealers deserve to be in the worst light because most commit some form of fraud such as misleading ads. I said no to the car deal until I almost lost my voice and could not shout anymore. They refused to accept NO as an answer. Maybe if no was written in blood on the wall they might have received the message.

Thanks to F&I and the GM I lost every thing I worked for the past 11 YEARS of my life. I will NEVER get over it.

When I transfer to Jacksonville I will stand on the median of Atlantic Blvd in front of the dealership with a with a sign warning people about their tactics. It will be one of my major goals in life to cause them to lose customers. Most car dealers dealers deserve to be in the worst light because of their deceptive and unfair practices. Until most car dealers operate in a transperent and honest manner they will DESERVE their reputation.

It is a fact that car dealer fraud is lucrative because most customer do not realize how they been robbed. Sure I could have been in a fist fight in the F&I office to escape the place. Their was no doubt in my mind I would have been beaten me bad enough to go to the hospital or beaten to death.

I tried to call 911 on one of their phones but one of their salesmen ran in front of the phone and blocked my access to it.

After my experience with City Mitsubishi, there is nothing a car dealer can do that would surprise me. Next time I go to a dealership I will be prepared do defend myself when I step foot on a car lot to by a car.

It is obvious that the auto industry does NOT care about the customer, ONLY their money. It goes like this: the auto manufacturer receives money from the dealer for the car, the dealer receives the money from the bank or other financial institution, the bank receives the money from the customer.

Also if the consumer defaults the bank can sell the car below fair market value or $0.00. Their is NO accountablily in the auto industry because everyone works together to defraud their customers.

Car salemen and F&I managers are encouraged to commit fraud because it will increase their commision at their victim's expense. I always wondered why deceptive car dealer tactics are never exposed on the radio tv, or newspapers. Is because the are paid off?

I noticed that City Mitsubishi is a BBB member, that plaque on the wall sure gave a false sense of security. Also I notice complaints are not available to the public on their website or over the phone. Not a realiable source of information.

I learned a expensive and painful lesson from City Mitsubishi that dealerships have no limit to deceptive and unfair tactics they will use. Only thing I wanted is to leave the dealership in a peaceful manner, that would not be the case.

When I step on a car lot I will be prepared for their tactics and have means to defend myself if necessary. Sure some people say it would not happen to them and they would be like superman. It is easier to be an armchair general to watch a battle than take part in one.

If this report prevents even one person from going through the agony I experience, it would be worth it. VISIT CAR DEALERSHIP WITH EXTREME CAUTION AND STAY OUT OF THE F&I OFFICE. IT CAN BE A DEATH TRAP FOR EVERYTHING YOU WORK FOR. Until car dealers and other businesses operate in a honest manner, thist website and others like it will be needed. THANK YOU RIPOFFREPORT!

Well it will be 2 years since I have been financially raped by City Mitsubishi next month of Oct 22, 2003. The dealer response in completely false and fraudulent like the rest of their business practices.

I only signed after myself and my wife were detained in the F&I Office after been lunged at by the GM and F&I manager which are a lot bigger than I am.

They were 6 feet tall and built like bar room bouncers. As soon as I saw the contract and seeing how much they want to defraud me for. I said I wanted to leave.

At first was civil and asked for my money back. I ASKED TO LEAVE AND HAVE HIS SALESMEN TO CLEAR THE EXIT OF THE FINANCE OFFICE HOURS BEFORE SIGNING A CONTRACT.

This situation could have been avoided by simply alowing myself and my wife to leave and give me my car keys without threat of physical confrontation.

If I had a weapon at that time such as pepper spray or something else I would have used it because I felt my life was in danger. Any reasonable person can conclude when a person uses tactics above, there is no limit to what they might do.

I was completely honest with this dealership and was defrauded in return.

Most car dealers deserve to be in the worst light because most commit some form of fraud such as misleading ads. I said no to the car deal until I almost lost my voice and could not shout anymore. They refused to accept NO as an answer. Maybe if no was written in blood on the wall they might have received the message.

Thanks to F&I and the GM I lost every thing I worked for the past 11 YEARS of my life. I will NEVER get over it.

When I transfer to Jacksonville I will stand on the median of Atlantic Blvd in front of the dealership with a with a sign warning people about their tactics. It will be one of my major goals in life to cause them to lose customers. Most car dealers dealers deserve to be in the worst light because of their deceptive and unfair practices. Until most car dealers operate in a transperent and honest manner they will DESERVE their reputation.

It is a fact that car dealer fraud is lucrative because most customer do not realize how they been robbed. Sure I could have been in a fist fight in the F&I office to escape the place. Their was no doubt in my mind I would have been beaten me bad enough to go to the hospital or beaten to death.

I tried to call 911 on one of their phones but one of their salesmen ran in front of the phone and blocked my access to it.

After my experience with City Mitsubishi, there is nothing a car dealer can do that would surprise me. Next time I go to a dealership I will be prepared do defend myself when I step foot on a car lot to by a car.

It is obvious that the auto industry does NOT care about the customer, ONLY their money. It goes like this: the auto manufacturer receives money from the dealer for the car, the dealer receives the money from the bank or other financial institution, the bank receives the money from the customer.

Also if the consumer defaults the bank can sell the car below fair market value or $0.00. Their is NO accountablily in the auto industry because everyone works together to defraud their customers.

Car salemen and F&I managers are encouraged to commit fraud because it will increase their commision at their victim's expense. I always wondered why deceptive car dealer tactics are never exposed on the radio tv, or newspapers. Is because the are paid off?

I noticed that City Mitsubishi is a BBB member, that plaque on the wall sure gave a false sense of security. Also I notice complaints are not available to the public on their website or over the phone. Not a realiable source of information.

I learned a expensive and painful lesson from City Mitsubishi that dealerships have no limit to deceptive and unfair tactics they will use. Only thing I wanted is to leave the dealership in a peaceful manner, that would not be the case.

When I step on a car lot I will be prepared for their tactics and have means to defend myself if necessary. Sure some people say it would not happen to them and they would be like superman. It is easier to be an armchair general to watch a battle than take part in one.

If this report prevents even one person from going through the agony I experience, it would be worth it. VISIT CAR DEALERSHIP WITH EXTREME CAUTION AND STAY OUT OF THE F&I OFFICE. IT CAN BE A DEATH TRAP FOR EVERYTHING YOU WORK FOR. Until car dealers and other businesses operate in a honest manner, thist website and others like it will be needed. THANK YOU RIPOFFREPORT!

Is the dealer response true?

You all are so quick to place the dealer in the bad light and I'm sure the dealer could have done something different to avoid this situation, BUT... when did you sign the contract and when did you complain?

As of 26 Sep 2003 I owe $2,721.09 on a 1997 Dodge Neon I no longer own.

Thanks to the unfriendly folks at City Mitsubishi I still owe the above amount from original balance of $7,721.09. They only paid $3,000.00 of the original balance. I did not want a car from them in the first place. It would have required to have a fist fight with a very large F&I manager and 3 salemen. My experience with this dealership is a consumer should have at least pepper spray to use to escape from a dealership to avoid being robbed. Car sales are the only retail sales where it is acceptable to use any tactics necessary to make sales with no accountability. They are friendly until you are in their finance office. Then you see their real personality. Beware, step on car dealerships at own risk.

When facing with being robbed by dishonest car dealers, use any means necessary to get out of the dealership when all peaceful means are exhausted. If you are cornered in a finance office with glass windows, throw a chair through the window to escape and next the main glass door when it is locked. Also another thing that John Galeani and Tony Turner did to me is they did not pay off the 1997 Dodge Neon involuntarily traded into them. Also stated Fidelity Warrantee was mandatory for financing. In fact I protested against buying a auto from them on Oct 27 for 5 hours. They were so agressive that it would have required physical confrontation to escape that dealership. I strongly advise avoiding this corrupt business.

The Attorney General's office and DMV of Florida appear to have no interest in stopping fraudelant car dealers. City Mitsubishi stated fidelity insurance was mandatory to purchase for finance approval. Also they and Mitsubishi Motors Credit of America never paid off my Dodge Neon that was involuntarily traded into them. The balance is $5000.00.

I recently received demand for payment from Commercial Service Group for $22892.49 from them. They want to settle for a undisclosed amount. I know if I settled the debt, the money I save would be counted as income by the IRS.

I am considering other alternatives because losing more money will put me in financial jeopardy to where I will not be able to afford basic living expenses. I advise consumers to use any means necessary to break out of a deceptive dealership when all peaceful means fail. Car dealers have earned their bad reputation. I would take public transportation before I bought a car from Mitsubishi again.

Sept 26, 2002

Dear Ms. McCormick,

It is apparent after a full investigation that Mr. Gorman entered into this contract with nothing but fraudulent intent on defrauding City Mitsubishi and Mitsubishi Motors Credit of America. He did not complain or register a complaint or have any negative opinions about this deal until his first payment was due twelve months later. He took full advantage of the zero payments for 12 months and when his first payment was about to be due found a reason to have all of these negative comments. We have nothing else to say and I'm sure that Mitsubishi Motors Credit of America will do everything to the letter of the law to follow up on Mr. Gorman's situation.



Sincerly,


SIGNED
Tony Turner, GM
City Mitsubishi



As anyone can see,this is the lack of integrity and dishonesty a person can expect from City Mitsubishi and Mitsubishi Motors Credit of America. When a person joins the 'Mitsubishi family' this is the treatment a customer should expect.

I knew it would come to this. Mitsubishi Motors Credit of America turned my account over for collections. GC Services demands $23,265.51 from me. They can go roast in hell after what they put me through. This experience has changed the way I will handle business dealing with contracts. Since car dealers use high pressure-sales, deceptive and unfair practices consumers should be ARMED when dealing with those corporate thugs and use high-pressure tactics to escape when they refuse to take NO for an answer. It is the only way I can see to level the playing field. I'm past wanting justice, what I want is pure revenge. I will use every means necessary the rest of my life to make Mitsubishi lose customers. I will go to the nearist dealership of theirs and picket there to drive customers away during any spare time I have. I will NEVER forget or forgive how I was robbed by them. I have felt pure RAGE since Oct. 22, 2001 from the continued victimization from these criminals. I will use ANY means necessary to defend myself. What's in your future when when you deal with Mitsubishi dealers and Mitsubishi Motors of America? A MAJOR RIPOFF IS IN YOUR FUTURE!

As of today City Mitsubishi/Mitsubishi Motors of America continue to cut my throat and prey on me. If you think of buying a product from Mitsubishi your fate could very well be the same as mine. Here is what they are trying to rape me financialy for:



Unpaid balance: $36,383.07

"Sale" proceeds of vehicle: $14,100.00

Balance after sale proceeds: $22,283.07

Known expenses: $748.00

Repossion and storage expenses: $390.00

Reconditioning and auction expenses: $358.00

Grand rip off total: $23,031.07



All this could have been avoided if City Mitsubishi/Mitsubishi Motors Credit of America had honesty and integrity. Instead they insist on hijacking consumers to take as much away from them as possible. They use their victim's misfortune to make a fortune. There are terrorists in our midst in America. They are dishonest businessmen/women who will use any means necessary to achieve their bottom line.

These are the following addresses:



Mitsubishi Corporation

6-3

Machome

Chiyoda-ku

Tokyo 100-8086 Japan





Federal Trade Commission

CRC-240

600 Pennsylvania Ave, NW

Washington, D.C. 20580

Dear Mr. Gorman:



We have received your letter regarding the sales issues you have with City Mitsubishi and your purchase of a 2002 Mo Sport we are sorry to hear of the difficulties you encountered.



Customer satisfaction is important to us, however, we have found through past experience that situations such you describe are best resolved between the two parties involved. The issue is often two conflicting viewpoints of the matter, which can be reconciled only through direct communication by those who hold them.



As an independent businessman in your community, John Galeani, or Tony Turner the General Manager and Sales Managers of City Mitsubishi are interested in your satisfaction continued business. Their reputation is affected by your perception of their bussiness conduct. We suggest you contact either of them for a final discussion, as they would want to hear of your experience straight from you.



Thank you Mr. Gorman, for bringing this matter to our attention.



Sincerely,

SIGNED

Eileen Kegel

Case Manager, Customer Relations

I called 1-800-222-0037 and it turned out to be Mitsubishi Motors Credit of America. They transferred me and put me on hold several times until I hung up.



I sent my rip off report to the following:



1. Mitsubishi Motors

2. Mitsubishi Motors Credit of America

3. City Mitsubishi, Jacksonville FL

4. Transunion, Experian, and Equifax

5. Jacqueline Dowd of Economic Crimes Division, Orlando, FL

6. Sandra Hull of City of Jacksonville Division of Consumer Affairs, Jacksonville, FL

Hey Joe, The Great Thorn here, sorry as to what City Mitsubishi dealer has done to you. I would like you to go to the following web sites and ask yourself one question. What do these web sites do for car dealers? Think about it before you answer the question.



1 www.davidlewis.com

2 www.joeverde.com

3 www.grantcardone.com



You must never forget that car dealers, new and used have a license to bend you over and nobody will do nothing. Your local newspaper would never have a section in their newspaper to expose car dealers ditry tricks nor would any local talk radio station.



I plan to be a thorn in their butt for you. I have Corp Ceo contact info on Mitsubishi motors. Please print off a copy of this rip off report and Fax it to 1-904-620-9211. Let this crapy car dealer know that you have plans to GET EVEN and that you have help.



Trust me, they now know about this web site!



You might also like to print off a copy of this rip off report and send it to Mitsubishi Motors 6400 Katella Ave, Cypress, CA 90630-0064. You might also like to call Mitsubishi at 1-800-222-0037 and ask why is it that you never got a C.S.I. Survey after the sale from the car maker. That question will make City Mitsubishi shake in their boots.



Car makers need to know that car buyers are not going to take this kind of DECEPTION anymore!



Warning!! to all deceptive car dealers: You are being watched and in a BIG WAY!



I am willing to bet that this dealer never sent Mitsubishi Motors your correct mailing address so you would get a C.S.I. survey from the car maker.



This dealership does not want you to fill out a C.S.I. survey "Customer Satifaction Index Survey" and send it to the car maker. I Feel that City Mitsubishi is more then likely diverting their unhappy customers C.S.I. surveys.



If my memory serves me correctly, I belive that there are many Mitsubishi car dealers in Florida that got into BIG TROUBLE for a bunch of deceptive practices. I think it was the Florida A.G's office that wnet after them.



Send a copy of your Rip Off Report by Fax to



Jacqueline Dowd, Assistant Attorney General

Economic Crimes Division

Office of the Attorney General

135 West Central Blvd. 10th Floor

Century Plaza, Suite 1000

Orlando, FL 32801

407-999-5588

Fax: 407-245-0365



You might also like to send a copy by fax to



Sandra Hull-Richardson, Chief of Consumer Affairs

City of Jacksonville Division of Consumer Affairs

St. James Building

117 West Duval Street, Suite M-100

Jacksonville, FL 32202

904-630-3467

Fax: 904-630-3458

Web site: www.coj.net/pub/consumer/consumer.htm



Let every consumer know about this GREAT WEB SITE. Unlike the Better Business Bureau, bad business bureau is on the consumer's side.



If you filed a complaint with Better Business Bureau they would NEVER let me or anybody else read your complaint untill after they censor it.



When you have some time, go to the home page on this site and search the rip off reports and read the reports on bad Mitsubishi car dealers that are in Fla, you will see what I am talking about.



Signed

The Great Thorn.

AS if suffering from deceptive and unfair trade practices from City Mitsubishi were bad enough, It is now Mitsubishi Motors Credit of America's turn to drain my life force like those aliens in The Invasion of the Bodysnatchers.



I tried to work with them to pay $525.00 a month that was on the first contract.



I told them how I was treated by their dealers, I was told too bad they were doing their job. It did not matter what method was used to get me into the auto,because I signed a contract. All I received was verbal abuse and laughter at me. Also they said my credit will be destoyed by them. So I told them they can have the SUV today!



I voluntarily reposed the 2001 Montero Sport to PAPE Mitsubishi in Portland, ME on MAR 09, 2002.



I received the intent to dispose of motor vehicle on 07-19-02 and informed I will be subject to liability for the remainder of $35,991.49.



They have a lot of nerve to judge me after what their dealers did to me. On October 22, 2001 I was trapped in City Mitsubishi being broke down until me and my wife signed a contract that was favorable to the dealership. I was there from 5:00 pm to 11:00 pm eastern time. I called the day before to see if they had new Mitsubishi trucks and they said yes.



When I arrived there all the had was SUVs and cars. The dealers were indifferent and rude like most of them are until they found out I was military by seeing my base sticker on the car. Before I was about to leave I was told they have special deals for military.



Then they were friendly and wanted my car keys to inspect the vehicle for its value. So I followed them to the finance office to see what deals they had. I told the dealer $525.00 was the most I could afford per month. I was asked if I had cash in my account or a credit card to show I was serious about making a deal and not wasting their time. When I pulled out my card to show it, one of the finance agents took the card and swiped it for $2500.00 without my permission. I was told this is how we perform business to make sure the customer is serious with us.



After over an hour waiting in the lobby over an hour, we were approved for the 2002 Montero Sport at $525.00 a month. After signing the contract for the 2002 model, the finance agent gave my wife a contract for $825.00 a month on the last 2001 model that was used for test drives with over 700 mi that she signed without me seeing it first. The mileage on contract is 24 mi. and not even a 4x4 like the 2002 model. I argued with the whole office for at least 30 minutes before signing the contract seeing no escape.



I cooperated with them because I feared for our safety because the whole dealership was so desparate for a sale. Only way we would of escape from that place is to have a physical confrontation. I should not be forced to pay them for an auto I no longer have.



This nightmare would never happened if they had honesty and integrity. Only thing I found was a bankruptcy in morals. No wonder the auto dealer trade has such a bad reputation when most of the dealers are dishonest. I will never buy their products again. Their trademark represents economic opression to me.



Since that dreadful day on Oct 22, 2001 life has become more difficult. I can hardly wait to see what's in my mail at home. Now I have to make larger down payments on car insurance with larger monthly payments. Landlords run my credit report and try to charge me at least $200.00 than advertised to live in mice infested apartments. Before the incident with Mitsubishi I was preapproved for $100,000 to buy a house. That dream is dead for years, if not for life. I fear losing rank or being discharged for indebtiness. I lost over 30 pounds in less than 4 months. My hair is no longer dark blonde, now it has almost equal amount of silver color. I have trouble sleeping and when I do it takes all my will to get out of bed. I regularily have stomach or headaches. Even just driving by car dealerships make me nervous I wonder what extremes they would use to detour me to their lot. It would not surprise me if a car dealer used guns to induce purchase because they know they have unlimited amount of money to defend themselves in court. I lost all confidence in fair business involving contracts because they can be used as weapons for extortion. Contracts almost always favor the wealthier party. I only used one because like most working class I cannot afford to pay for a large purchase all at one time. It is no wonder most auto dealers have such a horrid reputation. So many auto dealers succeed where Bin Laden failed to terrorize working class Americans.