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Report: #407080

Complaint Review: Claim Specialists International - CSI - Denver Colorado

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  • Reported By: aurora Colorado
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  • Claim Specialists International - CSI 1240 South Parker Road #103 Denver, Colorado U.S.A.

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I hired this company in October to help file a claim with my insurance company in regards to a damaged roof. After contacting them initially, they missed 2 appointments with me in a row, when someone was supposed to show up.

Eventually an estimate was conducted, and my insurance money check was endorsed to them in advance. They have taken my money and still have yet to put a roof on my house.

I have left several unanswered messages to this company, asking about the status of my claim, and if they are going to put a new roof on my home.

Thus far, they have been paid, but have not conducted the services as required. They will not return phone calls, and every time I actually get to speak with someone, their "so-called" production crew pushes the construction date 1 month, at a time.

These people are nothing more than a fly-by-night agency. The only thing they care about is taking your money, and running with it.

Please Do NOT Conduct business with this company at all! If you do, you risk losing your money! Claim Specialists International does not specialize in anything else but fraud.

Apparently this company claims that they have run short of supplies, and blame bad weather on why they still have not gave me a new roof. This company is full of excuses, and will not provide the services as advertised. As soon as you give them money, they will take it and leave.

While laughing at all of your messages and complaints, as they lavishly spend your insurance company's money.

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This company recently lost their standing with the BBB.

Their BBB Accreditation was revoked on 12/18/2008, recent government action concerning the marketplace and its customers that demonstrates a significant failure of the company to support the principles and purposes of BBB accreditation.

On September 5, 2008 Pikes Peak Regional Building Department (RBD) alleges that Claim Specialists International Inc. is doing construction work without a proper building license

BBB Definition: license - A permit or accreditation required by the State, Province, County or Municipality where a company is located indicating competence or professional certification that allows the company to provide products or services related to their particular field or industry.

for El Paso County. This verified complaint was registered by (RBD) to obtain permanent injunction and fines on Claims Specialists. This matter is still pending. For full information please click the link: http://www.pprbd.org/Default.aspx

BBB processed a total of 12 complaints about this company in the last 36 months, our standard reporting period.

- AGAIN! DO NOT CONDUCT BUSINESS WITH THESE PEOPLE!
On a side note, I am also a disabled Army Veteran, you think they would care. No, they don't.

-If there are any attorneys interested in this, please let me know through the appropriate mediation.

Joseph123
aurora, Colorado
U.S.A.

This report was posted on Ripoff Report on 01/01/2009 11:59 PM and is a permanent record located here: https://www.ripoffreport.com/reports/claim-specialists-international-csi/denver-colorado-80231/claim-specialists-international-csi-fraud-theft-lies-contract-dispute-no-customer-se-407080. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
1Author
6Consumer
0Employee/Owner

#7 Author of original report

CSI Court Trial Date

AUTHOR: Joseph123 - (U.S.A.)

POSTED: Wednesday, July 28, 2010

The trial is set to begin at 9 am on Monday Sept. 27th 2010 in Denver County District court, located at 1437 Bannock St. in downtown Denver.

HOPE TO SEE YOU ALL THERE!

Thanks again everyone for your support!

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#6 General Comment

comments about Claim Specialists International

AUTHOR: SG2009 - (USA)

POSTED: Tuesday, September 22, 2009

Hello - I am writing an article about Claim Specialists International and the alleged damage they've caused across Colorado. I would love to speak with or email with one of their victims, to get your side of the story for my article.

Please contact me - I look forward to hearing from you!
Thanks.

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#5 UPDATE EX-employee responds

Keep calling the AG's office. Throw the crooks in jail

AUTHOR: Anonymous - (U.S.A.)

POSTED: Wednesday, March 18, 2009

So I guess CSI is out of business and two of the main owners have opened up other roofing companies. (Just goes to show that you don't need to know anything about the roofing business to open another company).

Watch out for K-2 Roofing. The blubbering Melissa King owns and operates this company. Her and her former partner Glenn Jessen of Over The Top Roofing can't seem to remember what happened to all the money CSI stole from people. Atleast that's what the news stories said. They are both playing the blame game.

They should be jailed for major theft and embezzlement as well as insurance fraud. My guess is charges will be handed out in the future. It looks like Glenn Jessen has a pretty good rap sheet working already. Robbery and fencing stolen property and more are on the list.

Please don't put all roofing companies in the same category as CSI. There are some good people in this business. But you should definitely do your homework when considering dojng business with any roofing company.

Again keep those calls going to Rebecca Wild at the AG's office.

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#4 Author of original report

2/14/09 CSI hires AVI to put on my roof, but doesn't pay them!

AUTHOR: Joseph123 - (U.S.A.)

POSTED: Saturday, February 14, 2009

Finally I have a roof on my house as it was finished Feb. 9th. Today I just got Certified mail from the contractor DEMANDING over 3300 dollars from ME, claiming they have not been paid by their priciple contractor Claim Specialists International. They have notarized documents, basically stating that AVI is going to SUE me instead of CSI.

So I've got this LEIN statement from AVI. I have no contract with them at all, but now I'm getting royally screwed!

It's quite obvious at this point that CSI has hit rock bottom and they have taken the money they've scammed their customers out of, and now are generating legal liability issues for their customers!

I've left a message with Rebecca Wild of the attorney generals office today, with some information pertaining to my case. If you are having issues with this company and their fraudulent ways, contact her at: 303-866-5187. I would like to thank the person who listed that number on: http://www.ripoffreport.com/reports/0/364/RipOff0364116.htm#392414

I wrote the original thread on this ripoff report with all of my documented follow-ups. I would like to sue the hell out of this company!! If there are any attorneys interested in this, or anyone with useful advice, to get me out of this RUTT PLEASE CONTACT ME!

Once again, this clearly validates the fact that CSI is not a legitimate operation. It took almost 6 months to get a roof on my house with various legal threats from myself to get the work done ASAP!

Joseph

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#3 Author of original report

2/1/09- Still NOTHING!

AUTHOR: Joseph123 - (U.S.A.)

POSTED: Sunday, February 01, 2009

I filed a complaint with the BBB, right after posting my ripoff report here. Here was the response:

Contact Name and Title: Brian A. Guenther
Contact Phone: 303.872.8084
Contact Email: brian@claimspecialists.org
On the same day this complaint was filed we spoke to the home owner and told him that he is scheduled to have his roof done the week of Jan 5th. Work should be completed this week.

TO THIS DAY I STILL HAVE NO CONFIRMED DATE ON A ROOF! They have STILL NOT RETURNED MY CALLS!

THIS COMPANY IS FRAUDULENT 100%. DO NOT DO BUSINESS WITH THESE PEOPLE. They have TAKEN my money up front, and have REFUSED to conduct business with me.

Their roofing contractor AVI, who is scheduling with me to do the work, won't do the work until Claim specialists international PAYS them.

AVI has told me that CSI is a joke. They have overwhelmed AVI with all of these people looking for roofs on their houses, and all of these people are angry with CSI, and people are addressing their blame to AVI, and this should NOT be the case!

Again, this is almost the 10th TIME THIS COMPANY HAS FAILED TO MEET DEADLINES!

I will be filing a police report, against CSI come this week when I get the time to do so. I've already filed a complaint with the FTC.

I think the owners are just laying low right now with all of their insurance fraud money, and are getting ready to bail.

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#2 UPDATE EX-employee responds

Claim Specialists barely hanging on

AUTHOR: Anonymous - (U.S.A.)

POSTED: Monday, January 26, 2009

Claim Specialists and their ripoff company is headed towards the bottom of the barrel.

One of their other former employees says that he had a big argument with one of Claim specialists remaining owners and the owner threatened to sue him and had the Claim specialists attorney order him not to tell customers that they are taking money and not putting on roofs.

If you have given Claim Specialists any money and they have delayed in installing a new roof on your home you should be contacting the AG office.

Do not sign anything or give these con artists any money. Claim Specialists is a ripoff and conduct in possible criminal activity by not installing roofs.

Adios Claim Specialists and good riddance.

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#1 UPDATE EX-employee responds

Joseph you can get action

AUTHOR: Anonymous - (U.S.A.)

POSTED: Wednesday, January 07, 2009

Call the company and leave a message saying you are going to contact the Attorney Generals office, the Colorado Division of Insurance and the local media.

Tell them that if you don't have your money back or a roof on your house within 7 days you will take that action. Claim Specialists only understand valid threats and your willingness to do so. I know this works because I've told people, in a similiar situation to do that very thing and they end up getting a roof on their house. Quick!

One of the owners who has a past criminal background is apparently trying to lay low and from what I hear they have lavishly been spending consumers money on new cars, etc.

I don't know what's happening now because it's been a couple of months since I worked there. I have friends inside the company still who tell me what's going on.

Good Luck Joseph and any other consumer that has given these people down payments.

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