Complaint Review: Clair Skin
Clair Skin, Consortium Group LLC, Skin Revive 4 you.com false advertising, wrong contact information on site, misrepresented cancellation date and price Unknown Internet
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Saw product on late night TV, decided to try because the internet said 30 day free trial period. Ordered the Clair Skin and the Revive Eye. After Receiving product and trying out suffered immediate reaction-inflamed eyes, still trouble with right eye, and horrible itching rash. Went back to website from email I received confirming my purchase and sent e-mail to cancel subscription. At first support response person was helpful but denied I had correct billing information. Sent correct biolling information along with copy of PON and then no response other than for the support person to send my email back to me claiming that they show the order was from the UK not the US. Tried calling number from website was told wrong number. On a whim looked at packing slip and SKU# looked like phone number as the 1st 3 numbers were a toll free prefix. Called and spoke to a rep there who immediately started telling me that the 14 day grace period was over and I would have to pay for the 1st auto ship and that I should have received an email 3 days after receiving product explaining this. I did not. Also claimed I could not have been corresponding with customer support because they do not have an email customer support? She finally agreed to stop auto ship and gave me the same order numbers on my packing slip as cancellation order numbers. I printed all info and sent to my credit card company. Definitely a rip off.
This report was posted on Ripoff Report on 07/19/2017 10:10 AM and is a permanent record located here: https://www.ripoffreport.com/reports/clair-skin/internet/clair-skin-consortium-group-llc-skin-revive-4-youcom-false-advertising-wrong-contact-1386655. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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