Complaint Review: Classmates Online - Renton Washington
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- Author Confirmed
- Classmates Online 2001 Lind Ave. SW Suite 500 Renton, Washington U.S.A.
- Phone:
- Web:
- Category: Corrupt Companies
Classmates.com Owned By Classmates Online The company automatically renewed my subscription w/o telling me. I tried to contact them and could not get through to a live person Renton Washington
*Consumer Suggestion: I'm not quite sure how to cancel it.
*Consumer Suggestion: I'm not quite sure how to cancel it.
*Consumer Comment: Rento Washington #'s
*Consumer Comment: CM contact (unitedonline)
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Classmates.com automatically renewed my subscription w/o telling me. When I contested the charge with my credit card company, the credit card company said that the description of the charge was for "misc". When I tried to reach anyone at the company, I found they do not have a listed telephone and do not answer emails. I have NOT purchased any items from this company. The only thing they sell are subscriptions. Classmates.com had lied about the purchase; lied about the description of the purchase; never contacted me that they were automatically renewing my subscription. I contested the charge through my credit card company and they said they could do nothing. Again, I tried to contact Classmates.com and found that they had listed my credit card number IN THE CLEAR, in the category of My Account. I never authorized or approved an automatic renewal.
Be aware that all Classmates.com sells is subscriptions. THAT'S ALL THEY HAVE. Once they have your card info, they are not going to let go and your card company won't help
Paul
Fairfax, Virginia
U.S.A.
This report was posted on Ripoff Report on 10/03/2007 02:55 PM and is a permanent record located here: https://www.ripoffreport.com/reports/classmates-online/renton-washington-98055/classmatescom-owned-by-classmates-online-the-company-automatically-renewed-my-subscriptio-276881. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#4 Consumer Suggestion
I'm not quite sure how to cancel it.
AUTHOR: Nikki - (U.S.A.)
SUBMITTED: Sunday, December 02, 2007
I'm not sure how you can cancel it, but I wanted to offer this bit of info for you and others.
When you subscribe, there is a small box (I almost missed it), automatically checked that states you wish to have automatic renewal. You have to physically uncheck it.
For those of you who have a subscription and do not want it to auto renew, go into your account, update it, and uncheck that box. I did that a few months ago (after hearing about that problem on this site) and it worked. They did not auto renew me.
#3 Consumer Suggestion
I'm not quite sure how to cancel it.
AUTHOR: Nikki - (U.S.A.)
SUBMITTED: Sunday, December 02, 2007
I'm not sure how you can cancel it, but I wanted to offer this bit of info for you and others.
When you subscribe, there is a small box (I almost missed it), automatically checked that states you wish to have automatic renewal. You have to physically uncheck it.
For those of you who have a subscription and do not want it to auto renew, go into your account, update it, and uncheck that box. I did that a few months ago (after hearing about that problem on this site) and it worked. They did not auto renew me.
#2 Consumer Comment
Rento Washington #'s
AUTHOR: Stewart - (U.S.A.)
SUBMITTED: Sunday, December 02, 2007
ClassMates Online Inc.
2001 Lind Avenue SW
Renton, WA
98055
US
Phone: +1 425 917 5000
Fax: 425 917 5001
info [at] classmates.com
Employees: 100 - 250
Ownership: Private
Revenue: $1 - 10M
Ticker: (No Data
#1 Consumer Comment
CM contact (unitedonline)
AUTHOR: Stewart - (U.S.A.)
SUBMITTED: Sunday, December 02, 2007
Classmates.com (subsidiary of United Online)
United Online contacts with email addresses are:
Elizabeth Gengl
Senior Vice President, Corporate Communications
PR Hotline Number - (818) 287-3034
pr@untd.com
Scott Matulis
Vice President, Corporate Communications
PR Hotline Number - (818) 287-3034
pr@untd.com
United Online also owns NetZero, Juno, and other businesses.
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