Cleartel Communications requested reduced services but get charged more money?? Winter Park Florida

As I am no longer employed by this company, I welcome anyone reviewing what was stated. The information you posted is incomplete and misleading. All the charges you felt incorrect were credited and you were given the same plans you had in the past, so there was really nothing for you to complain about. While you had a valid complaint, the fact that you state nothing about the resolution you received is unfair and unjust. It is understandable that you want to complain, however to mislead people into believing you were victimized without being recompensed is just wrong. And again, I may no longer work at the company, but that doesn't mean that I can accept incorrect statements being made about the work done there.

Customer does not give complete informatioin
What the customer has failed to note on his complaint is that he was given a credit for the reconnection fee, as well as a credit for retention.

- yes, we finally did after 3 hours on a cell phone to you. thank you.

He did have a line taken down that he did not request, and as soon as the error was realized an order was entered to bring the line back up. The customer had an outage of less than 24 hours.

-it was 2 business days and being a mail order company it cost me several thousand dollars so the $20 retention fee was kind of insulting.

Additionally, the customer states that his invoices are now higher than they previously were and he cannot understand why, and this is simply not true. The customer was given the same plans that they had before this error and the only change is due to an additional feature that the customer chose to add to his service, which carries with it a monthly charge of $8.80.

-After 8-10 calls to your company and promises of a resolution, the most polite customer service lady called, "becky" or "betty", and said that we were grandfathered in as an old customer but when you reactivated the lines we got put on a newer higher priced plan. That's what your customer service dept. advised me. She was the only person that called us back on two occasions and and she said she would try to get it worked out back to the old plan. I guess that didn't happen because we have not heard from anyone since.


The increase in monthly charges may come from the toll free service that the customer has on his account, which can fluctuate based on customer use.

- the fee increase came from your change of the local long distance charges that was not there prior to dropping a line.

-Bottom line is this, our bill averages $130 per month for years. Then in an effort to save money with less employees making less calls, we ask to drop from 3 phones lines to 2 phones line and the bills are now $190. per month. Yes, i agree of an add-on of 8.99 for call forward. All I want is good customer service at a fair price.

Or perhaps it is the late fee that the customer has every month, as the account is never current.

- Hmm, I am sure the owner of your company will enjoy reading your response to my problem. Thank you for taking the time.

What the customer has failed to note on his complaint is that he was given a credit for the reconnection fee, as well as a credit for retention. He did have a line taken down that he did not request, and as soon as the error was realized an order was entered to bring the line back up. The customer had an outage of less than 24 hours. Additionally, the customer states that his invoices are now higher than they previously were and he cannot understand why, and this is simply not true. The customer was given the same plans that they had before this error and the only change is due to an additional feature that the customer chose to add to his service, which carries with it a monthly charge of $8.80. The increase in monthly charges may come from the toll free service that the customer has on his account, which can fluctuate based on customer use. Or perhaps it is the late fee that the customer has every month, as the account is never current.

What the customer has failed to note on his complaint is that he was given a credit for the reconnection fee, as well as a credit for retention. He did have a line taken down that he did not request, and as soon as the error was realized an order was entered to bring the line back up. The customer had an outage of less than 24 hours. Additionally, the customer states that his invoices are now higher than they previously were and he cannot understand why, and this is simply not true. The customer was given the same plans that they had before this error and the only change is due to an additional feature that the customer chose to add to his service, which carries with it a monthly charge of $8.80. The increase in monthly charges may come from the toll free service that the customer has on his account, which can fluctuate based on customer use. Or perhaps it is the late fee that the customer has every month, as the account is never current.

What the customer has failed to note on his complaint is that he was given a credit for the reconnection fee, as well as a credit for retention. He did have a line taken down that he did not request, and as soon as the error was realized an order was entered to bring the line back up. The customer had an outage of less than 24 hours. Additionally, the customer states that his invoices are now higher than they previously were and he cannot understand why, and this is simply not true. The customer was given the same plans that they had before this error and the only change is due to an additional feature that the customer chose to add to his service, which carries with it a monthly charge of $8.80. The increase in monthly charges may come from the toll free service that the customer has on his account, which can fluctuate based on customer use. Or perhaps it is the late fee that the customer has every month, as the account is never current.

What the customer has failed to note on his complaint is that he was given a credit for the reconnection fee, as well as a credit for retention. He did have a line taken down that he did not request, and as soon as the error was realized an order was entered to bring the line back up. The customer had an outage of less than 24 hours. Additionally, the customer states that his invoices are now higher than they previously were and he cannot understand why, and this is simply not true. The customer was given the same plans that they had before this error and the only change is due to an additional feature that the customer chose to add to his service, which carries with it a monthly charge of $8.80. The increase in monthly charges may come from the toll free service that the customer has on his account, which can fluctuate based on customer use. Or perhaps it is the late fee that the customer has every month, as the account is never current.