Clockway.com Non existent customer service with false five start ratings Internet

The same day I filed this report I received a very gracious phone-call from a representative at Clockway named Mike a manager in customer service. Though I did tell the representative earlier that day, that getting no one on the phone to help me meant I would be filing a ripoff report, it really was too soon for Mike to know of my report when he called. As a result, what he did to help me seemed completely genuine and not at all an attempt at appeasement in anticipation of filing anything. Mike is the kind of representative every company needs.

In fact, I would venture a guess that if Mike's skill-set transferred to more of his brethren, there would be far less need for this site. First and foremost Mike never attempted to defend his company or quote policies. He listened to my concerns and was ready with ideas and offers to help diffuse the situation and see that I was a truly satisfied customer. In fact as the conversation began, that's exactly what he told me was his goal. The beauty of the interaction, was that he then showed it was not hollow words but a promise he could back up with appropriate action.

As a result, I receive my clock and the anniversary plate I needed in time for my anniversary and feel very badly about having put in this report on the company. Its a shame Mike wasn't able to speak with me on my initial calls. Mike informed me that the company is trying to learn from its mistake with me and get the rest of the team to understand his approach to customer service. I believe in the end I received stellar 5 star service from a company that respects its customers and its reputation and admits when they have erred willing to learn from their mistakes.