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Report: #1356201

Complaint Review: Coal Cosmetic - Internet

  • Submitted:
  • Updated:
  • Reported By: JanG — Rock Hill South Carolina USA
  • Author Not Confirmed What's this?
  • Why?
  • Coal Cosmetic Internet USA

Coal Cosmetic Free is not Free! Internet

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Buyer Beware!  I saw a video for Coal Cosmetic Moisturizer online. The results were dramatic and there was a link to click through to order your "free" trial.  Once the order for the moisturizer is placed, the opportunity for a "free" trial of the Coal Cosmetic Eye Serum is offered.  There is only a shipping charge for the product so I ordered the second product and paid less than $10 in shipping charges. 

I received the product and immediately began using it. While good, it was no better than my regular product and while I know results vary, they were not dramatic enough to warrant ordering any more of the product.  

One month after receiving the product, there was an unrecognized charge of $86.96 on my credit card. Tracking it down led back to Coal Cosmetic. Of course, I had not received any additional product nor had I ordered anything else.  

In calling the company, I was told that the "free" trial is for a limited time and that if you don't call and cancel your "Subscription" within 14 days, you will be charged the retail amount for the products and you are enrolled in the monthly subscription service.  So technically, you are paying for the product originally received in the "free" trial. 

This information is buried in the Terms and Conditions.  There is nothing on the website to indicate the fact that you must cancel or you will be charged NOR does it say that you will automatically be enrolled in the subscription service.  I immediately cancelled any further orders and terminated the authorization to charge anything further on my credit card.

SO - Buyer Beware - Read the fine print. AND - the product is not all that. I would not recommend it.   

This report was posted on Ripoff Report on 02/15/2017 10:27 AM and is a permanent record located here: https://www.ripoffreport.com/reports/coal-cosmetic/internet/coal-cosmetic-free-is-not-free-internet-1356201. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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