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Ripoff Report | Cobblestone Auto Spa Review - Phoenix, Arizona
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Report: #363651

Complaint Review: Cobblestone Auto Spa - Phoenix Arizona

  • Submitted:
  • Updated:
  • Reported By: Phoenix Arizona
  • Author Confirmed What's this?
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  • Cobblestone Auto Spa 3739 E. Bell Road Phoenix, Arizona U.S.A.

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I stopped using their services in March 2007 because everytime I went there, they would give me grief over the slightest dings on my windshield just to upsell and high-pressure me to get it fixed when it didn't need fixing. After I stopped going there, they started pressuring me at home by calling me several times, despite the fact that I told them several times not to call me anymore. I called the Phoenix Police and they suggested that I contact my phone company and it turned out that I had a feature to block specific phone numbers from calling me. I blocked them and haven't heard from them since.

Andrew g.
Phoenix, Arizona
U.S.A.

This report was posted on Ripoff Report on 08/16/2008 03:18 PM and is a permanent record located here: https://www.ripoffreport.com/reports/cobblestone-auto-spa/phoenix-arizona-85032/cobblestone-auto-spa-high-pressure-upselling-rude-harassment-phoenix-arizona-363651. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
0Author
3Consumer
0Employee/Owner

#3 UPDATE Employee

Auto Glass Company has been replaced

AUTHOR: Cobblestone Auto Spa - (U.S.A.)

POSTED: Tuesday, August 19, 2008

Our deepest appologies to any of our Cobblestone customers that may have felt that they were being harrassed by the auto glass employees on our property. We listened to all of you that came to us to let us know that there was a customer service issue taking place. Cobblestone Auto Spa prides it's reputation on exceptional customer service, and we have replaced the auto glass company that we had contracted in the past with our own employees. We hope that having this department in house will give us a better control of avoiding any customer service issues. If you have any questions please do not hesitate to conact us here at Cobblestone Auto Spa. We value our customers point of view above all.
And to Andrew, we at Cobblestone do not telemarket our customers by phone at any time. Unfortunately, that was the Glass Compnay that we had been partnerred with.
Thank you.

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#2 UPDATE Employee

Auto Glass Company has been replaced

AUTHOR: Cobblestone Auto Spa - (U.S.A.)

POSTED: Tuesday, August 19, 2008

Our deepest appologies to any of our Cobblestone customers that may have felt that they were being harrassed by the auto glass employees on our property. We listened to all of you that came to us to let us know that there was a customer service issue taking place. Cobblestone Auto Spa prides it's reputation on exceptional customer service, and we have replaced the auto glass company that we had contracted in the past with our own employees. We hope that having this department in house will give us a better control of avoiding any customer service issues. If you have any questions please do not hesitate to conact us here at Cobblestone Auto Spa. We value our customers point of view above all.
And to Andrew, we at Cobblestone do not telemarket our customers by phone at any time. Unfortunately, that was the Glass Compnay that we had been partnerred with.
Thank you.

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#1 Consumer Comment

Glass repair is usually an outside company

AUTHOR: J Lopez - (U.S.A.)

POSTED: Sunday, August 17, 2008

I'm sorry about your bad experience. I've been to the one in Chandler and was treated well. Also, not sure if this company falls in the same category, but most car washes have an outside company on the premises that sells and handles glass repair or replacement. If this is the case, it may help to call the car wash and explain the treatment you received from the glass people and they might me inclined to allow a reputable less harassing company have their business instead.

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