COBBLESTONE AUTO SPA COBBLESTOME V Another Bad Experience With The Staff At Cobblestone Auto Spa MESA Arizona

Here we go again another bad experience with the staff at Cobblestone!  My family has become accustom  the high pressure sales, poor customer service and the below average wash jobs but today tops it all. I took my daughters car in for fuel and purchased the “Quickys” Best wash at the pump. After paying for the wash and driving over to the express lanes they were blocked off with yellow cones. I then decided to pull into the main lane line and asked Wayne (service writer) what the issue was as the other lanes were blocked off as I just paid for the wash at the pump. He acted like he was not aware of any issue and stated he would check with his manager Jordan. As I listened to them speak through the walkie talkies I could not believe the language Jordan used and in short stated I will need to come back another day. At this point I expressed to Wayne I would like Jordan to come over as I now have 3 cars behind me and already paid for the wash. Wayne attempted to call Jordan again and he failed to respond. I then asked Wayne to call the store manager JR as I want this resolved. I was then told JR was off today so I asked Wayne to go get Jordan over here which he finally did. I expressed to Jordan I just paid for the wash and I would like the car washed, which he stated the express service is down and he could not help me. At this point I expressed to him  either refund my money or wash car. He then stated I would run the car through but I would not get the wash I paid for as they are having problems with the tunnel. I asked him about the other 10 cars I watched run through the tunnel while I was waiting? He stated they paid for the FULL SERIVICE WASH. I told him that is fine and I would just chalk it up to another bad experience at Cobblestone.  As I came out of the tunnel Jordan is waiting and I assumed he was going to give me the wipe down rag and the air freshener that should have been included in the wash. What happened when I rolled down the window I could not even believe! Jordan (“The On Duty Manager”) stated he would need the $10.00 back the service writer Wayne reimbursed do to the issues? I explained to Jordan that never happened and I am very offended that he would ask me for $10.00! (this is not even the amount I paid for the wash)   I told to him I am going to go dry off my car and then go inside to get the corporate number.  He then again asked me about the $10.00!  I told him this makes no sense at all that a service writer would give me money out of his pocket? I expressed to him I own a business and that would never happen and I feel I am being accused of stealing money.  I asked Jordan for the wipe down rag and air freshener I paid for and he stated he could not help me. Not only did I get screwed out of the wash I paid for but accused of stealing $10.00 from the service writer! I told Jordan he may what to check the security cameras and he will see this never happened.  After I dried off the car with a paper towel I went inside and spoke to the assistant manager she told me I would speak with Jordan about it today or call JR the location manager on Tuesday. I asked for the corporate number which she kindly provided.  I called the and left a message at extension 2254 and have yet to hear back.