collections west unprofessional, rude, deceptive, horrible Peoria Arizona

0 stars. This is the most unprofessional company I have ever dealt with. I was sent to collections for a charge I was not aware of, because unfortunately my apartment complex charged me for the carpet when I left. They never reached out to me to let me know that I owed anything, then just sent me to this GEM of a company.

So of course I am not made at US Collections West at this time. So I pay the charge immediately.

What I am so upset about is how they treated me, how they have not taken off this charge off my credit, and how I have called 10 times, and still have not gotten ANYWHERE. I was promised this would be off my credit on January 2nd. It is now January 10. You are a collections company, you still need to be customer service orientated, I do not know WHY any company would want to use this collection agency, because let me tell you, this is the most unprofessional company I have ever seen.

I have been trying to call, and I cannot get through to ANYONE now. No one will return my calls, of course after they have recieved my payment. I am beyond frustrated, and all I want is for them to remove this off my credit.