Colonial Van Lines Relocation Division Colonial Van Lines Stole a deposit of $700 from a Veteran for a move that never took place. Margate Florida

I paid a deposit of $700 with this company in February of this year.  They found me through an online quote I requested from multiple companies.  I cancelled the move with the represantative but he is no longer there so the company is now telling me I never cancelled within the 5 day window and that I never sent an e-mail whenin fact I did respond back to their e-mail.  The represantative took it upon himself to delay the move rather than cancel it as requested.  At this time I was admitted to the Veterans Administration hospital for my illness and was not able to move anyway, since this time I have spent many months there in an inpatient therapy program.  I recently called this company back and spoke to Paul Hughes and Cicely.  They both are jeering at me and being sarcastic and keep haning up with me, they told me they willnot give me my refund back unless I can provide documentation that I did e-mail them, they told me they had the calls recorded, but when I ask them to replay them , they fail to do so.  I have since filed a claim with the BBB, I am waiting on my banking services and also the news station were this company is located.  This company is disgusting and couldn't care less about anything except stealing your money, beware please for your own good.  He will not let me speak to the company owner, he keeps saying to me in a condescending tone that if I called Microsoft, they wouldn't allow me to speak to Bill Gates, and he tries to compare this to an airline ticket telling me that no airline would refund me if I cancelled the trip, which is not true.  With proper documentation of hospitalization, they would indeed have refunded me, especially being a veteran and I am not askign for special treatment, just my refund on a move that never took place.