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Report: #1475023

Complaint Review: COMCAST / Xfinity - Philadelphia Pennsylvania

  • Submitted:
  • Updated:
  • Reported By: Marq — Sunrise Florida United States
  • COMCAST / Xfinity 1701 JFK Boulevard Philadelphia, Pennsylvania United States

COMCAST / Xfinity COMCAST Business COMCAST Home Services Xfinity Xfinity Home Xfinity Internet https://www.xfinityonline.com WE NEED AN ATTORNEY! We submitted a FCC complaint in 2023,(I have provided those emails) which went unanswered, and COMCAST continued their fraud now we know we have been paying internet for the whole neighborhood. Philadelphia Pennsylvania

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1. We thought COMCAST WAS CALLING TO RESOLVE THE COMPLAINT _ THEY WERE CONOCKING MORE INFORMATION USING THEIR ATTORNIES> WHAT SLIME ! Dear FCC Intake Officer, The complaint initiated against COMCAST/Xfinity has developed into a Collections by  [McCarthy, Burgess & Wolff, Inc. Ref#: 30914088_CRCOCP, CustomerService@mbandw.com, Mar 4 at 12:47 PM This correspondence is intended for the email address that was provided as a valid contact for Pablo Marquez/Pablo Marquez. 

If you have received this message in error or believe that it was provided in error, please delete this correspondence, and do not disseminate any information contained herein.] This is the bully tactics by COMCAST/Xfinity, they called me repeatedly asking why, and I had to repeat myself several times to these unprofessional people. One of their Agents after telling them about the damage to my property, violations of privacy, a security system later turned into a monitoring system to avoid the hacking and no recording, non responsiveness by their prior customer service reps and paying, paying, paying so taht the neighborhood could have internet, said, "we credited you $10 in the last invoice". You can see the heavy handed COMCAST/Xfinity will take to continue violating FCC Laws, Privacy Laws, Business Laws in America. They did not care I mentioned Veteran, Senior Citizen and want upper management to know what they are doing. Its clear they will also use ALL legal measures to destroy my FCRA and financial well being for their practices. I ask for your continued assistance, they will continue calling me creating a false legal apparatus, using gimmicks like these demonstrates COMCAST/Xfinity will use any corrupt method of gathering information and using it to abuse the American legal system. Sincerely, Pablo 2. HERE IS THE ORIGINAL COMPLAINT IN 2012 FCC Consumer & Govm't Affairs Bureau Washington, DC 20554  

TO WHOM IT MAY CONCERN

After your response to our initial Complaint #12-C00406759-1, 7/2012, inquiry we had no alternative but to choose COMCAST for TV, because of the reasons on our initial complaint and your response of seeking Consumer Protection as a goal. Their campaign of deceit, false statements, false advertisements then a Inbound Customer Service that hyped up a service that was inferior to any we have used in the past has caused us harm and loss of a considerable amount of time, tele calls and aggravation. When we established an account, COMCAST used the harshest, cruel, mean, uprofessional behavior to give us TV service, at the end they intentionally having payment cutoff service.  Below are emails back and forth from COMCAST because we gave up calling in daily, to which at the end the Corporate Managers demonstrated being as unprofessional, anti-consumer and without decency to admitt they had caused us all the problems, they hinted we were to blame, We physically turned in our equipment 12/4,  to find a Central Office of chaos, angry people, people throwing equipment off at the door and a lax bunch of Representatives (hiding behind the glass partition) without any concern.  We ask that the $30 initial set-up fee and the initial $40 payment be returned and that CEO Brian Roberts issue an apology to us for his non-involvement with a illicit AD campaign of lies and deceit. Sincerely, (signed electronically) Mr & Mrs Marquez Prior emails follow------ Dear Corporate Comcast, Thank you Kevin for making our decision final, we saw the "mob" at your offices and knew then that COMCAST eventhough paying exhorbitant wages have un-educated people running it, keep your equipment, promo of lies, third world customer service and arrogant behavior.  We will not seek being favorable with COMCAST anylonger.

See our online complaint.
--- On Sat, 12/8/12, p marq <pabmarq2003@yahoo.com> wrote: From: p marq <pabmarq2003@yahoo.com>
Subject: Mr.Roberts COMCAST technicians found the equipment errors, mistakes and equipment failure, now when awaiting for a response we sentour payment in and today we have been temporarily disconnected. We cannot bear anymore stupidity, please have your Technicians pickup your equipment and cancell our account. the saying,"how do you expect them to manage when al they have are hammers in their tool kit" resounds the truth with COMCAST. I will pursue this notifying a Consumer Fraud Agency to allow 10million-a-day Americans know of COMCASTs hatred towards, US citizens, Veterans, Senior Citizens and a true lack of Customer Service skills by your Corporate Managers.Fw: Re: Thank You! Your Comments For Rick Germano Have Been Received
To: online.communications@alerts.comcast.net
Date: Saturday, December 8, 2012, 8:05 PM

Mr.Roberts COMCAST technicians found the equipment errors, mistakes and equipment failure, now when awaiting for a response we sentour payment in and today we have been temporarily disconnected.  We cannot bear anymore stupidity, please have your Technicians pickup your equipment and cancell our account. the saying,"how do you expect them to manage when al they have are hammers in their tool kit" resounds the truth with COMCAST.  I will pursue this notifying a Consumer Fraud Agency to allow 10million-a-day Americans know of COMCASTs hatred towards, US citizens, Veterans, Senior Citizens and a true lack of Customer Service skills by your Corporate Managers.

3. YOU CAN SEE THE DETAIL INFORMATION GIVEN YET THE STUPIDS AT COMCAST ARE PAID NOT TO RESOLVE PRIVACY MATTERS>

-- On Mon, 11/19/12, p marq <pabmarq2003@yahoo.com> wrote:


From: p marq <pabmarq2003@yahoo.com>
Subject: Re: Thank You! Your Comments For Rick Germano Have Been Received
To: "online.communications@alerts.comcast.net" <online.communications@alerts.comcast.net>
Date: Monday, November 19, 2012, 7:03 AM

mailto:brian_roberts@comcast.com
  Iris Marquez 7215 W Sunrise Plantation, FL 33313 Acct. 8495753921531678 Re; Continued harassment, unprofessional behavior by Comcast employees... Brian Roberts, CEO Comcast Corporate Office 1500 Market Street Philadelphia, PA 19102 November 20, 2012 Dear Mr. Roberts, As a Veteran, Senior citizen and US citizen I am angered, disappointed, ashamed and know this treatment is un-American. As a stockholder of COMCAST I do not know how this Company can continue to exist harassing new customers as we have been treated. I recommend immediate termination of everyone acting in this manner. We have exhausted ALL attempts and have stopped calling, chatting and await your employee to pickup your units. We have better reception with our $10 digital receiver than with COMCAST?!!! We get three good extra channels with COMCAST than with the digital box but it’s a travesty this run-a-round for 28days. We have spent time, cell phone minutes and aggravation because of your Staff, I see a hostile, mean-spirited COMCAST Community here and resent to have to expose their tactics directly to you when for ten year I have been a stockholder of COMCAST. Here are the dates and findings of our experience; 11/20 All local channels showing “channel will be available soon”?!!! 11/19 Give specifics to chat of channels 1-30, from 6am - 11am grabble cannot see, and Channels promised never received as; Comedy Central, History, DYI, etc. etc. - no help 11/14 Send in chat - no help 11/12 Get Call from Customer Service asking for “cooperation” but no help. 11/9 Tech shows but no help 11/4CUSTOMER CARE MANAGER, WE HAVE TO WRITE AFTER 7 TIMES CALLING IN TECH PROBLEMS. 2WEEKS OF LIES, DECEIT, THEN WHEN SEEKING ASSISTANCE ALL REPS WERE UNPROFESSIONAL. WE WILL NOT PAY BILL UNITL WE START GETTING OUR PROGRAMMING. AS A STOCKHOLDER I AM ALARMED, SADDEN AND HAVE TO REPORT THIS UN-AMERICAN BUSINESS PRACTICE TO THE FCC + FTC. IF YOU DO NOT CARE PLEASE SEND YOUR TECHS TO PICK-UP LOUSY EQUIPMENT TOO. IRI ACCT#8495753921531678 Cordially, Iris Marquez       From: Comcast ECARE <online.communications@alerts.comcast.net>
To: "pabmarq2003@yahoo.com" <pabmarq2003@yahoo.com> 
Sent: Monday, November 19, 2012 7:58 AM
Subject: Thank You! Your Comments For Rick Germano Have Been Received
Dear Comcast Customer, 

Thank you for contacting us. A Comcast customer support representative will respond to you.  

In the meantime, if you have other questions, please visit the Help and Support section of Comcast.com




Sincerely, 


Your Comcast Support Team

This report was posted on Ripoff Report on 03/09/2019 02:40 PM and is a permanent record located here: https://www.ripoffreport.com/reports/comcast-xfinity/philadelphia-pennsylvania-19103/comcast-xfinity-comcast-business-comcast-home-services-xfinity-xfinity-home-xfinity-inte-1475023. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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