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Report: #1066431

Complaint Review: Comcast/Infinity - Internet

  • Submitted:
  • Updated:
  • Reported By: Schevy — EAST POINT Georgia
  • Author Not Confirmed What's this?
  • Why?
  • Comcast/Infinity Internet USA

Comcast/Infinity charged for international calls that I never made Internet

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I have been a Comcast Cable customer for over 7 years.  In April, I let one of their customer reps convince me to sign up for one of their bundle packages.  I was with AT&T for phone and internet services.  The rep provided what appeared to be a good deal for cable, phone and internet for less than I was paying so I signed up.  The service installer came to my home to install the modem/phone box for service on April 12th but was unable to start the phone service because my number wasn't ported to Comcast yet.  It was still with AT&T.  Comcast finially ported my number on April 22nd.  I received a bill in May for international calls to CUBA for almost $500.  The calls were only made on two days (April 13th and 14th.)  I have been going through this with Comcast for two months now.  They are not smart enough to see that I do not owe this bill.  Now they have disconnected my services due to non payment of this stupid bill.  I continue to fight it though, I refuse to pay and refuse to have this on my credit.  I have made a report to the FCC for this also.  

This report was posted on Ripoff Report on 07/12/2013 08:33 AM and is a permanent record located here: https://www.ripoffreport.com/reports/comcastinfinity/internet/comcastinfinity-charged-for-international-calls-that-i-never-made-internet-1066431. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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