Complaint Review: Concord Auto Protect - King of Prussia OH
Concord Auto Protect SCAM!! WILL not fix car if repairs are to costly King of Prussia OH
*REBUTTAL Owner of company: pre-existing condition are NOT covered.
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BUYER BEWARE!!! Possibly all their positive reviews may be fake, as I was fooled by all their reviews. I had purchased a service agreement to start right after my Manufacturers warranty on my Maserati, in July of 2018. They would not fix my car or honor the service agreement, that I had fully paid for, and proceeded to just refund my warranty without authorization when they tried to wash their hands of the situation.
I had selected their company after my internet research brought me to them as covering Maserati's and having good reviews online. I talked to a sales person and they sold me on the Premium plan with tire hazard coverage and paid in full up front. Therefore I thought we were all good to go once the manufacturers warranty ran out. I keep impeccable care of my Maserati, always service at the dealership, and all work done at the dealership.
At Cleveland Motorsports, which sells and services high end vehicles from Aston Martins, Maserati's Bentleys, Rolls Royce, etc. So they obviously are a reputable company and service center. Any and all work I needed done was done here and also had the vehicle checked out before my warranty ended in July to make sure we were good to go. And selected Concord Auto Protect (www.concordautoprotectscam.com) as the extended warranty company.
I paid for the 66 month 60,000 mile extended warranty/service agreement to start literally right when my manufacturers warranty ended. This is where the problems started to happen. My 2014 Maserati Ghibli started to sound like it was running rough and the check engine light would flash on and off, so I called the service center and asked for advice and following their advice I added some oil and still sounded rough and then brought the car in.
I'm no mechanic and a normal car owner and have no idea what is wrong with the car. (Concord claims that I somehow should know what was wrong and stopped driving and gotten the car towed, I'm sure no one here does that when the check engine night flashes on and off intermittently). I began a claim then while the car was being looked at.
The service center finishes their diagnostic and finds that there is metal in the oil and the car needs a new engine. I think ok, I'm fine my extended warranty/service agreement I bought already will be covered as it explicitly stated that they cover the engine and drivetrain. So they begin their claim review and they find out that it will need a new engine.
They begin their "investigation" which seems to be just googling and trying to find a way out or common problems. And they try to blame the service center (A high end luxury service center by the way) of trying to pass on the problem. Which is total bs, as they request all service records which we sent to them, and all diagnostics. Maserati went even as far to get all service records even from the previous owner and the car was perfect till that moment it just decided to die.
Concord Auto Protect told me it was Maserati's fault, and also the service centers fault, and even tried to say it was my fault for driving the car when the check engine light was on intermittently. Basically trying not to pay out their claim and fix my car. In the end they just said they would refund my money, and I said hell no, I paid you for a service agreement and I expect you to honor it, and I specifically stated I do NOT authorize a refund or termination of the agreement.
Low and behold they refunded and tried to wash their hands of the whole situation. TLDR; I paid for an service agreement on a Maserati, it had problems when the warranty/service agreement started. Needed a new engine. Concord Auto Protect said they wouldn't honor the agreement for various things that were untrue.
In the end they just made an unauthorized refund to wash their hands of the situation and will not honor their agreement. Concord will not cover repairs on a car if they think it just costs to much, basically a scam if you have any major issues. I'm sure either their reviews are pumped up paid fake reviews or something on all these sites. Go to concordautoprotectscam.com for more on this story, should have a youtube video soon, as well.
Please share and BUYER BEWARE. SCAM extended warranty!!!! Feel free to reach out if you have had a similar experience, will have a contact form on the website, because I think they filter out the bad reviews and I'm unsure if this will survive their screenings.
This report was posted on Ripoff Report on 11/01/2018 10:11 AM and is a permanent record located here: https://www.ripoffreport.com/reports/concord-auto-protect/king-of-prussia-oh-19406/concord-auto-protect-scam-will-not-fix-car-if-repairs-are-to-costly-king-of-prussia-oh-1466308. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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