Condomman.com Green Web Properties (Incompetent) Valencia, California

GreenWebProperties is more incompetent than evil.  Their way of doing business is frustrating and prone to errors that could be interpreted as a rip-off attempt.  I had successfully ordered and received products from them a couple of years ago, so I figured they were still Ok.  But this is what happened this time.

I ordered product on 8/5 online, with the "insured and tracked" shipping option.  I received an order confirmation email the same day.  Received another email a few hours later saying that the order shipped (but it did not include any tracking info).  My credit card was also billed on 8/5.

It should only take 2 days for priority mail to get from CA to AZ, so on 8/13 it was clear that something had gone wrong.  So I submitted an inquiry via their "Contact Us" form.  They did not reply.  Tried again on 8/15 via both Contact Us and to orders@greenwebproperties.com.  Again, no reply.

On 8/17 I received an email saying the product I ordered had been discontinued and asking me to choose either a substitute product or a refund.  So I replied via email and called them.  I got a real person and asked them to cancel the order; no problem.  A day later I got a response to my email too.

So they don't respond to submissions from their "Contact Us" form, but they do sometimes respond if you email them at orders@greenwebproperties.com (but this email address isn't published on their web site).  And they do answer the phone.  And they did credit my credit card account for the order amount.

Although I wouldn't recommend this store (they're too difficult to deal with), I don't think they are intentionally ripping people off on a regular basis.  But I can sure see how it could happen by "accident".