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Report: #642231

Complaint Review: Green Web Properties - Bakersfield California

  • Submitted:
  • Updated:
  • Reported By: hsigari — Ann Arbor Michigan United States of America
  • Author Not Confirmed What's this?
    • Why?
  • Green Web Properties P.O. Box 5190 Bakersfield, California United States of America

Green Web Properties Condomman.com WARNING: Charged credit card--but never shipped out items!!! FRAUD!! FRAUD!!! FRAUD!!! Bakersfield, California

*Author of original report: Condomman says my package was lost in the mail? REALLY?!

*Consumer Comment: Umm...

*UPDATE Employee: Our apologies, and the solution
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I ordered more than $100 worth of products from this online store, but never received my products. According to the website, items should arrive 7-10 business days... Well, it's been a month and I have yet to receive my order. I tried contacting the company, but they do not respond to their emails, and the phone number does not work! 

I warn those who would like to order from this website! You may pay less for your products, but you will never receive them. There are much more reliable websites out there that sell same quality/price so do not go with condomman.com!! They are a fraud! I wish I had googled their name and looked at the reviews prior to ordering from them, because there are tons of people who have had similar issues. Either product delivered was not the correct item, or they simply never received their order. 

Condomman.com also goes by the name Green Web Properties so if you ever want to order from them, think twice and save yourself the hassle! I don't know who to go to at this point to get my money reimbursed back to me. Better Business Bureau gives them an F so be careful! 

This report was posted on Ripoff Report on 09/19/2010 04:47 PM and is a permanent record located here: https://www.ripoffreport.com/reports/green-web-properties/bakersfield-california-93388/green-web-properties-condommancom-warning-charged-credit-card-but-never-shipped-out-it-642231. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
1Author
2Consumer
0Employee/Owner

#3 Author of original report

Condomman says my package was lost in the mail? REALLY?!

AUTHOR: hsigari - (United States of America)

SUBMITTED: Saturday, December 04, 2010

POSTED: Saturday, December 04, 2010

So Mr. Condomman above states my package was lost in the mail! 7-10 day shipment turned into 1 month. NOT acceptable! If my package was lost, it should have been more of a reason for your company to OVERNIGHT the shipment just to keep your client happy. 


Second, what accounts for the wrong shipment of products? I ordered an assortment of flavored condoms and did not receive such items. So not only did they (condomman) send the wrong items, they were late on shipment by 1 month!!! 

NOT ACCEPTABLE! Condomman's services are deplorable and sub-par! This is not how a company should be run! 

AND, what accounts for the following list of other individuals who have had the SAME exact experience as I've had? Did their package also get lost in the mail? Again, NOT ACCEPTABLE! 

Please click the following link: 
(((Redacted)))

 
CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.
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#2 Consumer Comment

Umm...

AUTHOR: adrc90 - (United States of America)

SUBMITTED: Friday, November 12, 2010

POSTED: Friday, November 12, 2010

I find it very strange that an employee of Condom Man has all the time in the world to be on Rip Off Report defending the company when no one over there can reply to emails or answer the phone!! Maybe that's why your customer service is lacking. Pay attention to your emails and you wouldn't have to be on here defending your lousy service. I've also had a problem contacting the company and receiving my order (or any confirmation of shipment).

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#1 UPDATE Employee

Our apologies, and the solution

AUTHOR: Condom Man - (United States of America)

SUBMITTED: Friday, October 08, 2010

POSTED: Friday, October 08, 2010

I want to apologize vehemently that your experience with our company was unsatisfactory and caused you grief. That is the last thing we want to do. Our goal is to provide excellent service for every customer, and we clearly failed in this regard. 

In looking up your order, I see that the order was initially lost in transit, and then reshipped on the 22nd. The USPS Priority tracking # shows delivery on the 24th. I believe our biggest problem with this order was communication. We should have been quicker to notify you that there was a problem with the first shipment, and quicker to notify you of the tracking # for the second shipment. 

Again I apologize for the inconvenience caused by this order, please contact me directly if there's anything I can do to make up for it.
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