Connect America Medical AlertMedical Alarm.com GRAB YOUR CREDIT CARD AND RUN! RUN! RUN! DON'T LET YOUR ELDERLY PARENT GET INVOLVED WITH THEM! Broomall Pennsylvania

Here are the facts:

My mother signed up for Connect America Nov 2011. She passed Nov 2012.

I contacted the company in Dec 2012 to inform them of her passing and to inquire about what to do with the unit. Connect America  said that they needed to have the unit back. No problem. I will send it out to them as soon as possible.

Even though Connect America knew she had passed and that the unit had been disconnected, they tried to charge her credit card for $89.85 in January 2013. The charge bounced as we canceled her credit card upon her passing. I ignored it as I had far too many more important issues to deal with than someone trying to collect a bogus charge on a disconnected unit.

As a trustee of her estate, there was so much to deal with regarding the dissolving of her estate.  Consequently, I did not get a chance to mail the unit back until March 29, 2013.  I included a copy of the death certificate, a copy of her contract and a cover letter explaining (again) of her passing and that I was returning the unit to them per the terms of the contract.

On July 15, 2013 MY MOTHER received a letter from their collections department that was sent to my home DEMANDING A PAST DUE BALANCE OF $89.85 for the medical alarm unit AND IF SHE DID NOT PAY BY IT BY JULY 25, 2013 (bolded and underlined in the letter), they will disconnect the unit and CHARGE HER $359.40 FOR FAILURE TO RETURN THE UNIT!

I blew up! I hit the ceiling with rage! Now they are threatening a dead person with additional charges?!

DID THEY NOT RECEIVE THE UNIT AND COPY OF HER DEATH CERTIFICATE??

I immediately got on the phone to the collections department. The young girl apologized for the erroneous communication and deleted the account as we spoke. However, I was still enraged as to the insulting letter they sent to my deceased mother. I was appalled as to the horrendous way they managed their operations. I demanded to talk to her manager. The young girl put me on hold for quite a while before she connected me with her manager. I am sure that she took time to warn her as to my anger.

While I was sharing my opinion with the manager of the collections department of  how half- assed the company was run, I lost my connection with the her but did not know it (I kept talking) until my phone notified me that I had a voicemail waiting.

It was the manager on the voicemail. She explained to me that the battery on her headphones died and that we our lost connection. What a pile of crap. Land lines do not have battery powered headphones. And if they do, the user has plenty of warning that the power is almost depleted. What a cop-out tactic to get rid of unhappy customers. Her hanging up on me told me that she was not interested in hearing the thoughts of a dissatisfied customer.  It told me that Connect America will continue to be run by morons.

Stay away from them! They are the worst run company I have ever encountered. They will only take your money and burn you in the end. Find an alternative program.

Interesting note, their website homepage has a Betty White look alike. Pathetic. ConnectAmerica.com

There are additional reports about them on Yelp.com. Read them.