Connect America deceptive business practices, 6 weeks no refund, broomall Pennsylvania

I got this system fomy mother, and paid for the first year.   In June I got a notice that I was overdrawn on my checking account due to a withdrawl for $359.40 from Connect America.   I cslled and was informed that I signed for auto renewal (I never signed anything!)  Then I was informed that the paperwork was sent to my mother, explaining the auto renew - and I have been told she signed it.

First, I never received anything from Connect America, and niether has my mom, stating that the year was up and they would be deducting money from my account.   Second, my mother has not signed and returned any paperwork that she is aware of, and she is not signatory on my account nor does she even know the account number.   I returned the equipment - the received it June 18, 2014.   I enclosed a letter with all my current information and requested a refund for the annual fee and insufficient fee I was charged.

I have made several calls inquiring about my refund, which I have not received  as of today, July 25th.   I have dealt with rude representatives, I have been lied to several times as to where and when my refund was mailed, and today I even has a so called supervisor insinuate that I lost or misplaced the check!

So now I am told I have to wait on a stop payment and then they will re-issue me a check, but won't let me know when I can expect it, and that they won't overnight it.  I am filing a complaint on Monday with the Condumer Finance Protection Bureau and am contacting thr Commissioner of Banking in MA.   Keeping banking information of someone without there knowledge or consent is not only deceptive, it's fraudulent.   Their actions have causes me financial burden as I live paycheck to paycheck and thry have no problem preying on the elderly and sick ~ shsme on them!