CONTINENTAL AIRLINES ZERO customer service, MEAN-SPIRITED and NEGLIGENCE almost pushed me into a heart attack and ruined our family reunion/first vacation in 3yrs, SERIOUSLY!!! Houston, Texas

I know as a fact that you were treated like this as I was also. I am going to file my own detailed report within the next few days. I just wanted to ask if I am the only one that finds it obvious that some of the rebuttals are from Continental Airlines employees trying to discredit the person complaining. Seriously think about it. What consumer would waste their time to type a rubuttal in detail that is obviously trying to discredit the original complaint? Why would a normal person do that? Why would they care? Why would they assume that they know what you went through? Why would they even be looking at a site like this to begin with? You can look through all of the Continental complaints and see that the rebuttals are from people that are somehow employed by Continental to specifically try to discredit you. Of course they click the consumer box because they do not want you to know this. They think we are all stupid!

Continental hires people specifically to try to discredit consumers like us. It is another reason not to use them. They make it plain and clear that they are all about money and don't care about the customer at all. I know first hand. I was just wondering if I was the only one to notice this. If you have been treated unfairly and you are not getting any results then you can try some of these.

1. Report them to the FBI's fraud department.

2. Report them to the Better Business Bureau.

3. Report them to the Federal Trade Commission.

4. Dispute the charges through your bank or credit card company.

5. Share your story on a blog, facebook, myspace, twitter etc. where all of your friends can see.

6. Verbally remind your friends and family not to use Continental and tell them your story in detail.

I realize the frustration of these consumers being pushed around by multi-billion dollar corporations. It is very possible that you can make sure Continental loses business because of the way they have treated you.

Do not give up!

I know as a fact that you were treated like this as I was also.  I am going to file my own detailed report within the next few days.  I just wanted to ask if I am the only one that finds it obvious that some of the rebuttals are from Continental Airlines employees trying to discredit the person complaining. 

Seriously think about it.  What consumer would waste their time to type a rubuttal in detail that is obviously trying to discredit the original complaint?  Why would a normal person do that?  Why would they care?  Why would they assume that they know what you went through? Why would they even be looking at a site like this to begin with? You can look through all of the Continental complaints and see that the rebuttals are from people that are somehow employed by Continental to specifically try to discredit you.  Of course they click the consumer box because they do not want you to know this.  They think we are all stupid!

Continental hires people specifically to try to discredit consumers like us.  It is another reason not to use them.  They make it plain and clear that they are all about money and don't care about the customer at all.  I know first hand.  I was just wondering if I was the only one to notice this.  If you have been treated unfairly and you are not getting any results then you can try some of these.

1. Report them to the FBI's fraud department.
2. Report them to the Better Business Bureau.
3. Report them to the Federal Trade Commission.
4. Dispute the charges through your bank or credit card company.
5. Share your story on a blog, facebook, myspace, twitter etc. where all of your friends can see.
6. Verbally remind your friends and family not to use Continental and tell them your story in detail.

I realize the frustration of these consumers being pushed around by multi-billion dollar corporations. It is very possible that you can make sure Continental loses business because of the way they have treated you. 

Do not give up!

Dear Ill traveler,

Thank you for sharing, we including our 200 plus close relatives living around the world decided not to travel by Continental any longer. We had to leave from SD because my daughter lives there and had to work until 4pm. I'll remember to give Jetblue or Southwest a try next time.

She was a few minutes late at Lubbock TX and the ONLY Continental agent on duty went to the gate and closed the counter. Next time either take Southwest which actually HAS customer service or get to the desk more than 2 hours before flight time. Why did you go from San Diego anyway? There are several nearer airports.

Of course if Continental bumped you for arriving late they might have the opportunity to charge you extra for a cancellation or change to a non-refundible ticket. Looks like they didn't. You are lucky. I quit using Continental years ago. Everybody except Jet Blue and Southwest are just as bad.