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Report: #336118

Complaint Review: Cornerstone Community Financial Credit Union - Auburn Hills Michigan

  • Submitted:
  • Updated:
  • Reported By: Grosse Pointe Michigan
  • Author Confirmed What's this?
  • Why?
  • Cornerstone Community Financial Credit Union 2955 University Dr Auburn Hills, Michigan U.S.A.
  • Phone: 800-777-6728
  • Web:
  • Category: Banks

Cornerstone Community Financial Credit Union Charged Us $5 Because Our Address Changed Auburn Hills Michigan

*UPDATE EX-employee responds: Ken is correct...

*Consumer Comment: Could it be...

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Cornerstone Community Financial Credit Union in Auburn Hills, MI, sounds so nice, almost "biblical," doesn't it? Well don't let the name fool you -- there is nothing pleasant about dealing with this institution whatsoever!

We got a bill for $5.00 from this credit union because we got a new address. Five bucks is not a lot of money, but that's not the point. One would think that a very routine thing like changing an address when necessary would be part of the services offered by a bank or credit union.

If it is so difficult and time consuming for employees to change two short lines in an address that they have to charge $5.00, then I guess that tells you something. If they find a few simple keystrokes so onerous, would you really want them dealing with your money?

Giovanna
Grosse Pointe, Michigan
U.S.A.

This report was posted on Ripoff Report on 05/31/2008 09:16 PM and is a permanent record located here: https://www.ripoffreport.com/reports/cornerstone-community-financial-credit-union/auburn-hills-michigan-48326/cornerstone-community-financial-credit-union-charged-us-5-because-our-address-changed-aub-336118. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
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#2 UPDATE EX-employee responds

Ken is correct...

AUTHOR: Linda - (U.S.A.)

POSTED: Monday, June 16, 2008

As both an ex-employee and a current member of Cornerstone Community Financial, I can confirm that this credit union does NOT charge for changing an address. The only time they charge the $5 fee is when the member doesn't file an official address change with the credit union and mail gets returned from the post office because they can't forward it any more.

I worked as an address change clerk at a bank several years ago, and believe me, it can involve a lot of time and effort to track down new addresses. I just wanted to set the record straight because CCF is a great credit union to be a member of, and I hate to see them unjustly accused of something.

I invite the original poster to correct me if this isn't what happened to her.

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#1 Consumer Comment

Could it be...

AUTHOR: Ken - (U.S.A.)

POSTED: Monday, June 02, 2008

Could it be that you got the $5 charge because you moved and did not tell them, and that they then got returned mail from the post office? If this is the case, you got off cheap because I can assure you it cost them more than that in labor and postage to flag the account, contact you, and get things updated. It is always the depositor's responsibility to update their financial institution with a change of address.

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