Cottman Transmissions, Cottman Transmission Center A Classic Bait and Switch Coercion Duluth Georgia

I called Cottman and told them the problem which was diagnosed by another transmission company and asked how much it would be to repair it. I spoke with Robby and he said max price would be $1,500. I took the car to him and he called me the next day and said it would be $2,700. When I asked him why the huge difference, he said the damage was much more extensive. I talked him down to $2,200 which he accepted immediately. So I told him to go ahead and fix it. This was on a Monday (7/16) and he said it would be ready by Wednesday.

After calling him several times, he said it would not be ready until Friday. Friday came and he said it would be Monday. On and on, until finally the car was ready on Saturday 7/21. I picked up the car and it still wasn't right so I brought it back, again after a few weeks of delays, it was finally ready. I picked it up and they tried to charge me an additional $56 dollars for more parts. I didn't pay, and it still wasn't running right.

I then called the Cottman corporate customer service. The individual who called me back said they have no enforcement control over the franchises but they would call Robby and see what they could do. The guy called me back and said Robby would take the car and work on it right away. I took the car over there and he said he couldn't look at it until five days from now. I took the car back again on 8/15 and still don't have it back. The last call to him said he would have it back by this Saturday.

This situation is the same as a previous writer indicated (Mick on 6/4/07). When I asked that the owner give me a call, I kept getting the run around.
I am contemplating legal action- states attorney, etc.

Jj367
Duluth, Georgia
U.S.A.