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Report: #269403

Complaint Review: Cottman Transmissions - Duluth Georgia

  • Submitted:
  • Updated:
  • Reported By: Duluth Georgia
  • Cottman Transmissions 3885 Peachtree Industrial Blvd Duluth, Georgia U.S.A.

Cottman Transmissions, Cottman Transmission Center A Classic Bait and Switch Coercion Duluth Georgia

*UPDATE Employee: pricing

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I called Cottman and told them the problem which was diagnosed by another transmission company and asked how much it would be to repair it. I spoke with Robby and he said max price would be $1,500. I took the car to him and he called me the next day and said it would be $2,700. When I asked him why the huge difference, he said the damage was much more extensive. I talked him down to $2,200 which he accepted immediately. So I told him to go ahead and fix it. This was on a Monday (7/16) and he said it would be ready by Wednesday.

After calling him several times, he said it would not be ready until Friday. Friday came and he said it would be Monday. On and on, until finally the car was ready on Saturday 7/21. I picked up the car and it still wasn't right so I brought it back, again after a few weeks of delays, it was finally ready. I picked it up and they tried to charge me an additional $56 dollars for more parts. I didn't pay, and it still wasn't running right.

I then called the Cottman corporate customer service. The individual who called me back said they have no enforcement control over the franchises but they would call Robby and see what they could do. The guy called me back and said Robby would take the car and work on it right away. I took the car over there and he said he couldn't look at it until five days from now. I took the car back again on 8/15 and still don't have it back. The last call to him said he would have it back by this Saturday.

This situation is the same as a previous writer indicated (Mick on 6/4/07). When I asked that the owner give me a call, I kept getting the run around.
I am contemplating legal action- states attorney, etc.

Jj367
Duluth, Georgia
U.S.A.

This report was posted on Ripoff Report on 08/22/2007 10:22 AM and is a permanent record located here: https://www.ripoffreport.com/reports/cottman-transmissions/duluth-georgia-30096/cottman-transmissions-cottman-transmission-center-a-classic-bait-and-switch-coercion-dulu-269403. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 UPDATE Employee

pricing

AUTHOR: Transguy - (U.S.A.)

POSTED: Monday, September 10, 2007
You should never get a price without a Teardown Estimate on the transmission (RCI in Cottman terms). This is recommended by most state Consumer associations, BBB's and other automotive or consumer agencies.

The only price they could give you, really, would be to replace the entire transmission whch would be a "worse-case" scenario.

Anyone who quotes a rebuild without having first removed and disassembled the transmission is guessing and will either overbid to cover all eventualities (charging you more than necessary) or underbid and come back to ask for more money. There are many other items that can act as transmission problems an some may not be apparent until the mechanical problems are addressed first.

There are parts outside the transmission that may need replacing as a result of the removal and installation process, but that should have been communicated to you.

I hope you can resolve it to your satisfaction, and hopefully it is merely a communication problem.
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