Report: #1459981

Complaint Review: Course Hero - Redwood City California

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Ripoff Report is Xcentric Ventures

Submitted: Fri, September 07, 2018
Updated: Fri, September 07, 2018
Reported By: Mary — Santa Cruz CA United States

Author Confirmed

Why?

Course Hero 2000 Seaport Blvd Redwood City, California United States

Phone: (888) 634-9397
Web: https://www.coursehero.com/
Category: Con Artists, Corrupt Companies, Writing and Tutoring Services, Bait-and-Switch, Con Man/ Scam Artist ALERT, false advertisement

Course Hero coursehero.com Renewal without notification, then lock out of the account after payment received Redwood City California

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I noticed an unauthorized charge, disputed it with Paypal within 3 days. Paypal rejected the dispute, passed money to Course Hero, Course Hero locked me out of the account because of the dispute and out of spite even though they received the money.

Course Hero said the best they could do was promise not to charge again next year. But for this year I am out $119.40 with no access to the coursehero.com website. Because I disputed the account.

Course Hero is not effective as a study guide and their financial and customer support policies are deplorable. Truly terrible company, terrible business model. It's a scam. Don't give them your credit card or Paypal information.

This report was posted on Ripoff Report on 09/07/2018 12:15 PM and is a permanent record located here: https://www.ripoffreport.com/reports/course-hero/redwood-city-california-94063/course-hero-courseherocom-renewal-without-notification-then-lock-out-of-the-account-af-1459981. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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