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Report: #1207030

Complaint Review: Cowboy Reflections Mercantile - Thorndale Texas

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  • Reported By: TPalm — Maud Oklahoma
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  • Cowboy Reflections Mercantile 304 W US Hwy 79 Thorndale, Texas USA

Cowboy Reflections Mercantile Will not make good on damaged goods Thorndale Texas

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I purchased a sofa from Cowboy Reflections Mercantile online Aug 2014. I was told I would receive it in 4-6 weeks. When that timeframe came and went, I started calling and emailing on the status of it. Everytime I called I was given some excuse as to what the delay was; always with the promise that it would be here the following week.

This went on for over 4 months until finally the sofa arrived - very damaged. Not only did it have rips along the top back, there was a huge forklift hole in one side. I immediate notified CRM and was told they would contact the shipping company and let me know what to do from there.

After another 2 weeks of hearing nothing and messaging them with no reply, I finally got ahold of the owner again who said (for the 5th time!) that she would email me all the shipping company info.

Well needless to say, it's been another 3 months and I've not heard one word or recieved any information whatsoever regarding the shipping company and filing a claim.

These people are scammers, liars and basically theives. Once they get their money (which is immediate) they no longer care about the item you purchased or you. I am now out $1200 for an item that cannot even be used.

 

This report was posted on Ripoff Report on 02/05/2015 03:29 PM and is a permanent record located here: https://www.ripoffreport.com/reports/cowboy-reflections-mercantile/thorndale-texas/cowboy-reflections-mercantile-will-not-make-good-on-damaged-goods-thorndale-texas-1207030. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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