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Report: #1474229

Complaint Review: Cox Communications

  • Submitted:
  • Updated:
  • Reported By: Catherine — Roanoke United States
  • Cox Communications United States

Cox Communications Cox Homelife Cancelled a vital feature.

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I've been a Cox Homelife subscriber for 8 years and today I found out that they no longer offer CVR playback for my security cameras on their web portal unless I'm using a smartphone app.  I am a disabled shut in and cannot afford additional expenses.

  I informed Cox Homelife 8 years ago that I did not own a smartphone and would not be using that app.  I spoke with a customer service rep. who informed me that notices were sent out informing customers about the changes that have left my security cameras useless however, I received no such communcation from them.

This report was posted on Ripoff Report on 02/25/2019 10:18 AM and is a permanent record located here: https://www.ripoffreport.com/reports/cox-communications/-/cox-communications-cox-homelife-cancelled-a-vital-feature-1474229. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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