Cox Communications Imposed absurd $25 charge Phoenix Arizona

They charged a $25 "returned payment fee” when my easypay credit card payment didn’t go through because card number had changed. I had to spend a long period of time on the phone and text messaging an agent in an effort to get the charge credited. I’m still not sure if it will be. This is exactly the sort of thing that gives credif card companies a bad name. Cox should be held accountable for outrageous nuisance penalty charges of this sort. This one is particularly agregious given the relatively high amount.