cox communications Removed my cable box from the account and wants me to pay to put the cable box back on my account, though it was cox error las vegas nevada

My internet hasn't worked for two weeks. I also have CenturyLink internet, so I just switched over to Centurylink, so I can continue working from home. I then noticed that my cable also stopped working because I didn't have cox internet working. The cable box wouldn't work with CenturyLink internet (big shock). I called to get it fixed and to get cable boxes that are not dependant on cox internet.

I spoke to technical support first, then I was transferred to the loyalty department to get my cable boxes swapped and to obtain a credit for the time my service didn't work.  The agent with the loyalty department refused to help and demanded I speak with technical support. I told the agent multiple times that I already spoke with technical support and I needed the loyalty department for the new boxes and the credits. That agent cold transferred me back to the technical support anyway and I had to be transferred back to the loyalty department again. That was strike 1.

The second loyalty agent sent me the new cable boxes and said she gave me the credits. The next day I receive 1 cable box, when I told the agent multiple times, that I had two cable boxes. That was strike 2. I called the next day to get the new box and technical support said I needed the sales department. The sales department refused to help, didnt tell me that, and blind transfrred the call to technical support, who couldnt help, and advised me to chat with a sales agent for the new cable box. I got the chat agent who then tells me that she needs to collect a $50 deposit for the cable box.

So now cox wants to punish me with a deposit, when their agent removed my boxes in error and i just needed to swap the cable boxes for ones that dont require the internet. I had Dish for years and never had any issues. I got cox about 2 years ago and I am shocked with the lack of service I've received. I still havent gotten the assistance needed, I am still paying for service I am not getting. I need cox to do the right thing and restore my service regarding my internet and my 2 cable boxes, without the need for a deposit for their error. I would like to be made whole and just have the service I have had for almost 2 years. There are so many strikes at this point, I stopped counting after the two.