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Report: #1473652

Complaint Review: Cox Communications - Phoenix Arizona

  • Submitted:
  • Updated:
  • Reported By: Deborah — Las Vegas Nevada United States
  • Cox Communications P.O. Box 79175 Phoenix, Arizona United States

Cox Communications Increasing prices every couple of months. I was given a new rate plan a couple of months ago by the Loyalty Dept which would be good for 12 months but here it is a couple of months later and was increased again. This happens consitently.  Phoenix Arizona

*Consumer Comment: Question

*Consumer Comment: What Are You NOT Telling Us???

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Back in August 2019 my bill went up and can't afford it becasue every couple of months this happens. So i spoke to the Loyalty Dept after speaking to customer service and referred to them as the only people who could help me. 

They were able to offer me a plan where it would include higher internet speed and an additional channel for $93.32 which would not increase for 12 months and this month there was another increase on my bill.

This happens consitently every couple of months and they say there is nothing they can do to help me cause i am at the deepest discount rate.  

This report was posted on Ripoff Report on 02/16/2019 04:04 AM and is a permanent record located here: https://www.ripoffreport.com/reports/cox-communications/phoenix-arizona-85062/cox-communications-increasing-prices-every-couple-of-months-i-was-given-a-new-rate-plan-a-1473652. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#2 Consumer Comment

Question

AUTHOR: Robert - (United States)

POSTED: Sunday, February 17, 2019

What EXACTLY made up the difference in cost from one month to the next?  If you look at and review both bills you will be able to see the differences..so what were they?

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#1 Consumer Comment

What Are You NOT Telling Us???

AUTHOR: The Dog - (United States)

POSTED: Saturday, February 16, 2019

 The monthly rate is generally consistent throughout the period they say it will be. HOWEVER...if you fail to make payments on time, the monthly bill you missed or made only a partial payment on rolls over into the next bill along with late charges. I doubt very seriously is any cable company would tell a customer they have a set monthly rate then change it before the period ends.

However, there are tons of cable customers who don't pay on time and when the bill comes in reflecting the rolled over amount with a late charge, they blame the cable company for increasing rates and that's a FACT!

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