Cox Communications is a ripoff! They stole my money! San Diego CA

I have been trying for several years to get 2 billing disputes resolved with Cox Communications. The first is a fraudulent charge on an address that I did not live at. A few years ago, I filed complaints with the executive response team. They told me it would be resolved. It never was.

The second was for a home I lived in but I disputed the charges. I again asked the executive response team to handle it. They said they would. I swore that I would never be a customer of Cox. Unfortunately, I moved to an area that is only serviced by them.

In order to set up new service they extorted the past bills of over $800. Today, I spoke to Brian(badge 57833). He was absolutely no help and belligerent. I asked for documents related to my account. He said they only way I could get them was for me to take them to court and subpoena them. Why won't they just send them to me? They realize they are a monopoly and don't have to answer to anyone. I am asking for your help in getting my money back from both issues.