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Report: #1438887

Complaint Review: Cox Communications - Wichita KS

  • Submitted:
  • Updated:
  • Reported By: karen — wichita United States
  • Cox Communications 2240 n. rock rd Wichita, KS United States

Cox Communications Made unauthorized transaction from bank account Wichita KS

*Consumer Comment: Unclear

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After making a call to stop an auto payment a week before due date, they went ahead and took monies from my bank account. Called to get that refunded, agent told me it would be no problem and that it would take 24hours to get refunded. 4 days later it has not been refunded. Called agent again and they said there was nothing they could do about it and I would not be getting a refund. 

This report was posted on Ripoff Report on 04/16/2018 11:25 AM and is a permanent record located here: https://www.ripoffreport.com/reports/cox-communications/wichita-ks-67226/cox-communications-made-unauthorized-transaction-from-bank-account-wichita-ks-1438887. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 Consumer Comment

Unclear

AUTHOR: Chaiya - (United States)

POSTED: Monday, April 16, 2018

Your report is unclear. First, are you under contract with them right now? If so, what is the contract?

From what I see, it looks like you signed a contract with them and got additional discounts from signing up with their autopayment. If that's the case too, then you can't stop payment while you are still under contract regardless your reason. If you do so, you breach the contract and the company can simply take the money.

Please clarify what really happened that lead to why you called to stop the autopayment.

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