Complaint Review: Crate Furniture.com; Homespun Fashions - Petersburg Virginia
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- Crate Furniture.com; Homespun Fashions 37 Bollingbrook St Petersburg, Virginia U.S.A.
- Phone: 800-627-5161
- Web:
- Category: Furniture & Furnishings
Crate Furniture.com; Homespun Fashions Nondelivery of cushion covers; unable to contact company to speak with a real human. Petersburg Virginia
*REBUTTAL Owner of company: Customer Refunded
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I ordered over $800 worth of cushion covers and were told to expect delivery in 6 to 8 weeks. When the covers did not arrive within that time frame I did an Internet search and came up with this website where there were complaints lodged by other people regarding this same problem with non-delivery of goods that were already paid for. Of course I had a sick feeling that I had been ripped off.
I contacted my credit card company and the Better Business Bureau as well as attempting to contact Crate Furniture. I felt even worse when my calls to the company only went through to an answering machine.
Within 4 to 5 days I had an automated message left on my answering machine from the company. They were responding to my request through the Better Business Bureau for a refund to my credit card. This automated message stated that my refund was being processed. Within 32 days of my original request for a refund I received my credit card statement with a reversal of charges for the full amount, just as I had requested.
Rhett
Cheney, Washington
U.S.A.
This report was posted on Ripoff Report on 12/12/2007 10:28 AM and is a permanent record located here: https://www.ripoffreport.com/reports/crate-furniturecom-homespun-fashions/petersburg-virginia-23803/crate-furniturecom-homespun-fashions-nondelivery-of-cushion-covers-unable-to-contact-co-290932. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 REBUTTAL Owner of company
Customer Refunded
AUTHOR: Cfcs25 - (U.S.A.)
SUBMITTED: Monday, June 02, 2008
We have been providing quality service for over 25 years, the largest fabric mill in the USA shut its doors leaving us to deal with a number of customers that could not get their products. All related customers will or have received product or been refunded depending on their particular situation. This customer received a full refund.
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