Crawford And Company And UPS be very careful to properly package or UPS insurance won't pay Atlanta, Georgia

No, it's not a matter of common sense.  It's a matter of experience.  For example, when I asked the driver what I should do when receiving the damaged package, he didn't know.  What UPS# should I call for advice?  Didn't know.  Not a matter of common sense there either.  Called the Seller of item.  Didn't know.  Went online and got a # for UPS claims (800-742-5877).  Called them.  Asked what to do.  They said it's a matter between the shipper and UPS.  Who's the shipper, the seller or the UPS store?  Didn't know, but started a claim on my behalf.  They said someone would contact me in a few days.  Got an e-mail with specific instructions regarding taking some pics and forwarding to UPS.  Did it.  Wait a week with no response.  Called claim #.  what's been done.  Said well I'm sure the shipper has been contacted.  So I call the UPS store.  They haven't been contacted.  Finally, after 3 weeks I call the UPS store (the seller doesn't seem to be in the loop, but he really is), and they tell me the claim was denied.  And, finally I'm told that the shipper is the seller.  It's between him and UPS. Still, no common sense would explain any of this.  As a receiver you have nothing but your damaged goods.  Maybe Fed-X etc. are just as bad, but I doubt it.  This package was torn up, and UPS would only deny claim based on a technicality.  UPS has a reputation for rough handling.  Not common sense - experience.  The process is cumbersome and uncertain.  Buyer beware.

Is this report a complaint of a simple statement that really should be common sense to anyone? Why use only UPS in this report? The exact same thing goes with all other shippers like Fedex and USPS.

Expecting an approved claim with a shipper is no different that expecting a claim on a car warranty. Same with homeowners insurance. Same with life insurance. Same with the any warranty service on the computer you are using right now. Everyone must follow the fine print if they expect an approved claim. Why is that so hard to understand??

Of course the claim is done with the person or company that sent the package. It doesn't matter who paid for what's in the box. The sender paid the carrier and that package belongs to the sender until the delivery is completed. This also means that if the sender didn't read the "fine print" (or was lazy or violated common sense), packed that glass item in crumpled newspaper and then stuffed it into a nice Bounty paper towel box he got free from the grocery store, then that sender obviously is responsible for the damage that would occur. The receiver has no relationship with the shipping company regarding shipping fees, responsibility, packaging, or claims. The receiver paid the party sending the item; the receiver did NOT give a penny to the shipping company. If someone can't handle that logical fact, then just stop ordering things that need to be shipped.

And, "If It's already payed for and you refuse delivery, the shipper will have your money and the goods." Ummm...duh? Why would any shipping company have to deal with a transaction between YOU and the person shipping it?? If the party you gave your money to doesn't refund it to you, how the heck do you feel the shipping company should cough it up to you?