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Report: #356711

Complaint Review: Credit Acceptance Corporation - Southfield Michigan

  • Submitted:
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  • Reported By: midland Texas
  • Author Confirmed What's this?
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  • Credit Acceptance Corporation 25505 West Twelve Mile Road Suite 3000 Southfield, MI 48034-8339 Southfield, Michigan U.S.A.

Credit Acceptance Corporation Telephone Harassment - they have the wrong number Southfield Michigan

*Author of original report: Good News - Received Call from the Legal Department

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receiving many rude, cussing calls from this company.

The representative "mrs davis" and the so called supervisor "ms oliver" call my number many times a day and refuse to take my number out of their system.

I am not "crystal garcia" (the person they keep trying to reach) and have told them this repeatedly since Feb 08.

Mrs Davis and Ms Oliver from Credit Acceptance Corp insist that I must give them my social security number, even though I am not one of their customers.

I will not give them my social security number. No way, no how!

The representative "Mrs Davis" has told me ......

"to get a job and pay my bills"
"stop being a toothless mexican"

(i am not mexican , nor toothless)

Mrs Oliver the supervisor says that my number will not be removed from their system, until I provide my social security number.

I gave her my name, address and home phone number but she still calls me a liar and a dead beat who doesn't pay debts.

I don't have credit problems, I am not one of their customers and I am tired of these two backwoods hick sounding black women cussing me on my own phone daily.


I decided to return the favor and see how the top execs like receiving a lot of messages.

Contact the top officers and legal department:

KEY EXECUTIVES

Mr. Donald A. Foss , 63
Founder and Chairman
248-353-2700 extension 4404

Mr. Brett A. Roberts , 41
Chief Exec. Officer and Exec. Director
248-353-2700 extension 4423

Mr. Steven M. Jones , 44
Pres and Principal Operating Officer
248-353-2700 extension 4895

Mr. Kenneth S. Booth , 43
Chief Financial Officer and Principal Accounting Office
248-353-2700 extension 4575

Board Members

Donald A. Foss
Chairman of the Board, age 62

Mr. Foss is the founder and principal shareholder of the Company, in addition to owning and operating companies engaged in the sale of used vehicles. He was formally named Chairman of the Board and Chief Executive Officer of the Company in March 1992 and vacated the Chief Executive Officer position effective January 1, 2002.
Glenda Chamberlain
Executive Vice President and Chief Financial Officer, Whole Foods Market, Inc., Age 53

Ms. Chamberlain is the Executive Vice President and Chief Financial Officer of Whole Foods Market, Inc., the largest natural and organic foods supermarket retailer in the United States. Ms. Chamberlain joined Whole Foods Market in 1988 as Chief Financial Officer, prior to which she held positions in public accounting, retail and business consulting. Ms. Chamberlain became a director of the Company in March 2004. She is also a director of Golfsmith International Holdings, Inc.
Brett A. Roberts
Chief Executive Officer, Age 40

Mr. Roberts joined the Company in 1991 as Corporate Controller and was named Assistant Treasurer in March 1992 and Vice President-Finance in April 1993. He was named Chief Financial Officer and Treasurer in August 1995. He was named Executive Vice President and Chief Financial Officer in January 1997, Co-President in January 2000, Executive Vice President of Finance and Operations in October 2000, Chief Operating Officer in January 2001, and Chief Executive Officer in January 2002. Mr. Roberts assumed the position of President from September 2006 until April 2007. Mr. Roberts became a director of the Company in March 2002.
Thomas N. Tryforos
Private Investor, Age 47

Mr. Tryforos is presently a private investor. Between May 1991 and September 2004, Mr. Tryforos was employed as a General Partner at Prescott Investors, Inc., a private investment firm based in Connecticut. Mr. Tryforos became a director of the Company in July 1999.
Scott J. Vassalluzzo
General Partner, Prescott Investors, Inc., Age 35

Mr. Vassalluzzo is a General Partner at Prescott Investors, Inc., a private investment firm. Mr. Vassalluzzo joined Prescott Investors in 1998 as an equity analyst and became a General Partner in 2000. Prior to 1998, Mr. Vassalluzzo worked in public accounting at Coopers & Lybrand (now PricewaterhouseCoopers LLP) and received a certified public accountant certification. Mr. Vassalluzzo became a director of the Company in March 2007.

Contact the Board

http://www.ir.creditacceptance.com/contactboard.cfm

To communicate with the Board of Directors, please contact:
Shareholder Communications
Phone: (866) 396-0556
E-mail:sc@creditacceptance.com

Corporate Office - Credit Acceptance Corporation Legal Department
248-353-2700

Select 8
then select 4

Sandy Pollock Corporate Legal Dept

Harassedbycreditacceptancecorp
midland, Texas
U.S.A.

This report was posted on Ripoff Report on 07/28/2008 06:06 PM and is a permanent record located here: https://www.ripoffreport.com/reports/credit-acceptance-corporation/southfield-michigan-48034/credit-acceptance-corporation-telephone-harassment-they-have-the-wrong-number-southfield-356711. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
0Author
1Consumer
0Employee/Owner

#1 Author of original report

Good News - Received Call from the Legal Department

AUTHOR: Harassedbycreditacceptancecorp - (U.S.A.)

POSTED: Wednesday, July 30, 2008

Received a call from Sandy Pollock the Legal Department representative for Credit Acceptance Corp............Sandy Pollock apologized for the harassment and removed my number from the system.

Pollock said I would not be receiving any further calls.

She formally apologized for the company's actions (which I appreciate, since admitting fault and actually saying sorry for a whole corporation is nearly impossible these days)

Pollock also said that she had filed an investigation into the verbal harassment done by the people (Mrs. Davis and her supervisor Mrs. Oliver) who made and took and made collection calls.

Pollock said all calls were all recorded and that type of behavior will not be tolerated.

I have my fingers crossed that what Pollock has told me is truthful.

I also recorded her call to me where she admits that I am not a customer of Credit Acceptance and apologized for the harassment.

(apologizing and starting an investigation on the employees is admission of guilt and fault which gives me a legal upper hand should the harassment continue.)

I suggest that everyone use the information listed in my complaint to contact the CEO, Board of Directors and Legal Department to resolve issues with this company.

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