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Report: #1346260

Complaint Review: Credo Mobile - Nationwide

  • Submitted:
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  • Reported By: Mrs_H — Dallas Texas USA
  • Author Not Confirmed What's this?
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  • Credo Mobile Nationwide USA

Credo Mobile Bait & switch ads and misleading email marketing from the "progressive" cell phone company San Francisco California Nationwide

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 I signed up for Credo Mobile in 2014, under a 2 year contract. SErvice was ok, and I had little interaction with the company until my contract was almost up when they started bombarding me with ads and offers to get me to extend the contract. Finally, they sent me an email, followed by a string of Facebook and web ads, offering a deal I was willing to buy: 2 lines, $200 in credit, and 10 gigs of data for less than I'd been paying for one line with 2 gigs of data. So I called and said that's what I wanted. The rep asked for an offer code from the email, but there wasn't one. After being on hold for some time, she said she had it. The very next day, the new phone showed up. Except instead of a second line, it was an "upgrade" -- and an early upgrade at that because my contract wasn't up for another three weeks. 33 phone calls and 3 months later, I still don't have the offer I wanted to buy, and they are demanding a high price to get out of the contract on the second phone. IVe paid over 600 in two months for phones that were supposed to be less than 200 for the period, and I've wasted hours on the phone dealing with customer support people who keep demanding a code that doesn't exist. I've sent them copies of the email. Screen captures of the ads. No code. So if you are considering Credo Mobile, get things I. Writing, and make sure you keep every scrap of correspondence. Recording phone calls is a good idea, too. Worst customer service experience of my life -- and I am not young.

This report was posted on Ripoff Report on 12/28/2016 03:45 PM and is a permanent record located here: https://www.ripoffreport.com/reports/credo-mobile/nationwide/credo-mobile-bait-amp-switch-ads-and-misleading-email-marketing-from-the-progressive-1346260. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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