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Report: #1192556

Complaint Review: Credo-Mobile - Nationwide

  • Submitted:
  • Updated:
  • Reported By: dkommel — San Dimas California
  • Author Confirmed What's this?
  • Why?
  • Credo-Mobile Nationwide USA

Credo-Mobile Avoid Credo-Mobile at all costs San Francisco CA

*Author of original report: Successful resolution

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We switched from AT&T to Credo 2 years ago (5 phones).  They were offering decent deals and I liked the idea of donating to progressive causes.  The first issue is coverage on the Sprint network.  Voice coverage is weak and data is very slow almost everywhere.  The next issue is that you can only use their phones.  If you loose or destroy your phone, you can't buy an unlocked phone and add their sim card, it has to be their phone.  If you want to travel overseas, they offer virtually nothing in the way of a reasonably priced international plan.

The contracts on all 5 phones expire either 12/24 or 12/26.  We are going to be out of the country when the contracts expire, so I ported 4 of the lines over to AT&T this weekend (within the last month of the contract) and called today to cancel the 5th line (which hasn't been used since Aug).  They are charging me $475 ETF ($95 per line) when the last months bill would have been $270 (which I have no problem with paying).  We don't want to pay another month on the 5th line after the contract expires, but the only option is to call the day the contract expires.  I told the customer service supervisor that that wasn't possible and she said too bad.  They can't schedule a cancellation.  

They may spout progressive thetoric, but they are a totally inflexible company and the apparent savings are an illusion.

AVOID AT ALL COSTS!

This report was posted on Ripoff Report on 12/02/2014 12:48 PM and is a permanent record located here: https://www.ripoffreport.com/reports/credo-mobile/nationwide/credo-mobile-avoid-credo-mobile-at-all-costs-san-francisco-ca-1192556. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 Author of original report

Successful resolution

AUTHOR: dkommel - ()

POSTED: Thursday, December 04, 2014

After posting here and on several other sites, CREDO reached out to me and we have reached a mutually agreeable solution.

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