Complaint Review: Crucial.com - Meridian Idaho
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- Author Confirmed
- Crucial.com 3475 E. Commercial Ct. Meridian, Idaho U.S.A.
- Phone: 208-363-5501
- Web:
- Category: Computer Manufactures
Crucial.com Company ships defective product, and when you return it, you don't get anything back Meridian,Idaho
*Author of original report: audio recording
*Author of original report: audio recording
*Author of original report: audio recording
*Author of original report: audio recording
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I bought a pair of Crucial Ballistix memory sticks in 2006 through Amazon. after a few months, the computer stopped booting up, as was eventually known to happen with this model memory.
I called customer service and they explained that I would have to settle for a credit on account. I was angry because they did not have any product that could replace it in terms of specs, and they did not have any other product that interested me. I decided I would pursue it with headquarters and discontinued the conversation with Marcy, their head of customer service. I bought new memory from a different supplier and didn't bother to return the crucial memory because they had not offered an acceptable settlement yet.
A couple months later I figured I didn't have time to goof around with it anymore and I called Marcy again to accept her terms. At this point she informed me that she would only offer me $200 of credit instead of the over $300 I had spent on the memory because I had waited to send her the memory. I was irate, but I sent the memory in anyway. I recently called to redeem the credit and was told that all store credits were cancelled after 1 year and that there was no way for me to redeem my credit.
John
Minneapolis, Minnesota
U.S.A.
This report was posted on Ripoff Report on 03/16/2009 10:46 AM and is a permanent record located here: https://www.ripoffreport.com/reports/crucialcom/meridian-idaho-83642/crucialcom-company-ships-defective-product-and-when-you-return-it-you-dont-get-anythin-434689. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#4 Author of original report
audio recording
AUTHOR: John - (U.S.A.)
SUBMITTED: Monday, March 16, 2009
You can listen to the conversation at:
http://sirsquid.com/crucial/
The most entertaining part of this audio is when I tell her that I am recording the conversation and she abruptly hangs up. I guess some companies have gotten so contemptuous of their customers that for $300 they would gamble their own image that their customers wouldn't make any effort to protect themselves using basic technology.
#3 Author of original report
audio recording
AUTHOR: John - (U.S.A.)
SUBMITTED: Monday, March 16, 2009
You can listen to the conversation at:
http://sirsquid.com/crucial/
The most entertaining part of this audio is when I tell her that I am recording the conversation and she abruptly hangs up. I guess some companies have gotten so contemptuous of their customers that for $300 they would gamble their own image that their customers wouldn't make any effort to protect themselves using basic technology.
#2 Author of original report
audio recording
AUTHOR: John - (U.S.A.)
SUBMITTED: Monday, March 16, 2009
You can listen to the conversation at:
http://sirsquid.com/crucial/
The most entertaining part of this audio is when I tell her that I am recording the conversation and she abruptly hangs up. I guess some companies have gotten so contemptuous of their customers that for $300 they would gamble their own image that their customers wouldn't make any effort to protect themselves using basic technology.
#1 Author of original report
audio recording
AUTHOR: John - (U.S.A.)
SUBMITTED: Monday, March 16, 2009
You can listen to the conversation at:
http://sirsquid.com/crucial/
The most entertaining part of this audio is when I tell her that I am recording the conversation and she abruptly hangs up. I guess some companies have gotten so contemptuous of their customers that for $300 they would gamble their own image that their customers wouldn't make any effort to protect themselves using basic technology.
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