Customized Girl CustomizedGirl fraud, questionable selling practices, rude and hostile management, deceitful Columbus, Ohio

Coming from someone who works in the Customer Service industry the first three reports do not sound like they were written by the employees of the company. It sounds like they were written by people like me because it's exactly what I'm thinking sometimes when I'm dealing with obnoxious customers, I just don't say it outloud.

Customers seem to think that they are always right. No matter what. They open boxes with knives and when they damage their merchandise they freak out and think that's somehow our fault and we should replace the item. Maybe you shouldn't be stabbing a sharp object into a box that has your brand new dress in it? Or they call us up and think that just because they're calling they deserve a discount and they're somehow shocked when we say no. Do you think your better than every other person ordering from us?

It sounds to me like the company should have a disclaimer stating that the actual t-shirt was an additional 50% off but the embellishment was not included. More than likely, I would say there was one but the customer failed to see it. I've worked retail for many years as well and when there were sales the signs would say, "Prices starting at $12.88" but no one ever paid attention to the words and just assumed the entire rack was $12.88. Customers do not pay attention and when they mess something up they always think we will fix it. I would suggest opening your eyes and putting more effort into being a human being and stop blaming companies for your mistakes and laziness.

...are all from Customized girl. Look at the styles and similarities.  It's how they operate.

Lame.

Some of the responses to this person's complaint were clearly made by CustomizedGirl owners. That is how they operate.

The consumer had every right to tell them she would report them to the BBB. I have seen first hand how dishonest and fraudulent CustomizedGirl operates.

The fraud/theft issues with Customizedgirl.com are escalating and it will not be long before you hear about the legal action being taken against them.

The same thing happened to me , I filled out an BBB report and customized girl promised me a refund, but "Not to contact them again." They are fraudulent.I have included the link to make an complaint against customized girl. We have to report them so they will stop with these fraudulent acts.

http://centralohio.bbb.org/wwwroot/sitepage.aspx?site=49&id=a621e8c0-e814-4e97-9797-649c0a9cf04e&n=Customize+girl&src=gbox#middle-result

  The O.P. threatens to report them to the BBB, yet doesn't want the order cancelled and will pay the "extra" $20.  What a hoot.

   That's what happens when people have too much time on their hands.  If the O.P. really thought this was a ripoff, wouldn't a cancelled order be the desired result???   Sounds more like the O.P. was trying to pull a fast one and it backfired.

From your report sounds as if Melissa was the victim.  If anyone threatened that they would report my company to the BBB, do you think I would process their order?  No, I would want to get rid of this customer as fast as I could.  At least she refunded your $$.

This is great, I must applaud Melissa. You called up and threatened her with the BBB and she canceled your order. It is great to hear that a company did not cave to your threats and would rather lose money on a sale than deal with your B.S. Please post the link to her website. I would love to shop there.