Ripoff Report Needs Your Help!
X  |  CLOSE
Report: #825501

Complaint Review: cyberlink - Internet

  • Submitted:
  • Updated:
  • Reported By: Codybear — Des Moines Iowa USA
  • Author Not Confirmed What's this?
  • Why?
  • cyberlink Internet United States of America

cyberlink digital river Product isn't as good as led to believe and customer support/response is very poor at best. Internet

Show customers why they should trust your business over your competitors...

Is this
Report about YOU
listed on other sites?
Those sites steal
Ripoff Report's
content.
We can get those
removed for you!
Find out more here.
How to fix
Ripoff Report
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

First powerDVD ultra 11 (1) isn't user friendly and (2) it does't play all types of files as led to believe.  It comes with a 30 day satisfaction guarantee but when I emailed them to request an RMA or whatever I needed to get to be able to return it I didn't hear back after two (2) days.  All such requests are made from the Cyberlink website so one doesn't have any record of having requested a refund, etc.  Also the sale was through a third party known as digital river. 

This is the second time I have purchased software marketed through them and ... had problems that time too.  They were marketing DLA software a later version of which was readily available to the public via Dell's website (and I don't have a Dell computer).   Bottom line...the old powerDVD (vers 6) was great but the new ones aren't so good and I personnally won't be buying anything marketed through digital river.  One afterthought...the only 'reliable' and readily accessible technical support has to be paid for.

Luckily I paid via Paypal who will likely be able to arrange a refund.

This report was posted on Ripoff Report on 01/19/2012 08:02 PM and is a permanent record located here: https://www.ripoffreport.com/reports/cyberlink/internet/cyberlink-digital-river-product-isnt-as-good-as-led-to-believe-and-customer-supportrespo-825501. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?
Featured Reports

Advertisers above have met our
strict standards for business conduct.

X
What do hackers,
questionable attorneys and
fake court orders have in common?
...Dishonest Reputation Management Investigates Reputation Repair
Free speech rights compromised

WATCH News
Segment Now