Danny's Family Car Wash car damage after wash - Danny's said they would pay, now won't Phoenix, Arizona

I visited Danny's Car Wash on Wednesday 3/14 at 4:12 p.m.
When I entered that car wash area. I put my car in park while talking to the car wash representative. He asked me what kind of gas I wanted and I told him to put Premium gas into the car. Then he told me to turn the car off so he
could fill it up. My car was already in park. After he finished filling my tank, I started the car, and pulled it forward to the yellow line, as instructed. I left the car on and put it in park again. There were no liquids in my car at the time and my car gear shifter was clearly working, as it had been for all the time we have owned the car.

When I went to pick up the car, the gear shifter no longer worked and the car would not automatically shift into higher gears. Immediately, I went to speak to the manager, Adam. He told me that he has no idea what is wrong with my car, and refused to take any responsibility. He referred me to the corporate offices.

I went straight home, driving in first gear the whole way with my hazard lights on. I immediately called the corporate offices and spoke to Cory. He referred me to Brian. I spoke to Brian at 4:45 pm on Wed 3/13 and he initially told me that Danny's would need to do some research on the cause of the problem. Then, I spoke to him again at 5:30 pm on Wed. Brian told me that Danny's would cover the cost of the repairs if it was determined that it was due to water damage entering into the gear box (located in the center console). He referred me to Schumacher dealership.

I took the car into Schumacher (driving it without shifting) on Thursday morning. I spoke to Paul Olsen. He ran diagnostics on my car and determined that the cause of the problem was located in the gear shifter box. There was damage to the gear shifter box indicative of possible water damage. There was no damage prior to entering the car wash. There was damage when I received my car back from your representative.

The responsibility is clear in this case. Danny's needs to do the right thing and pay for the repairs of my car. I am very upset with how this is being handled. I spoke to Brian this morning and he told me that Danny's refused to take responsibility, although he previously said that we would be compensated for the cost of the repairs. He is now saying there is now way of proving how the damage happened. Of course not. There is no way to prove it, but the fact is that your cleaning personnel use liquid on the interior of the car and there was damage incurred during the process. My shifter worked when I drove to the car wash, when I parked it to get gas, and when I pulled up to the yellow line. As soon as the interior was washed, it stopped working. 



This situation needs immediate attention.

-Colleen A

480-xxx-xxxx (((REDACTED)))
 



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