DAZZLE SMILE, DAZZLE SMILE PRO Farend Services Limited weightlossresourcesmembership.com worldclubfitness.com DAZZLE SMILE & DAZZLE SMILE PRO Des Moines, Iowa

I got the similar situation. 

One day I am out of my mind and place an trial order for the DazzelWhite (because I saw its advertise from SchoolNotes.com, a website I trusts it for my kids school communication).  

I came to my sense right away and cancel the trial and returned all the trial with a post office delivery confirmation.  I thought that's the end of story until I got my credit card bill, and I found out that an unknow merchant charged me $24.82.  So I called the number of that merchant and asked what the company name and what products they are selling, then I learned first time that a Website called WorldClubFitness.com has my credit card information, which came from DazzleWhite and insist that I ordered the so-call "membership".  It "mercery" enough to let me cancel the "membership" I never know before, but it will not give my money back.  I end up calling my credit card company to close my account.     

To me, this is not only a scam or rip-off anymore, it is a robbery.  It's a company try to steal money from people.  It should be stopped.

Hello,

If there was some confusion about your subscription, we honestly didn't mean to inconvenience you in any way.  Our goal is not to inconvenience our customers .The terms and conditions of our offer are very visible on the order page, they are stated on the order page where you confirm your order, located directly to the top of where your credit card information was entered. There is also a link at the top of the home page that opens up the terms and conditions in a separate window. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you were not aware of our terms and conditions in our site, we are happy to offer you a full refund if you return the unused product back to us. We have always honored our 30-day guarantee and will continue to do so.

You can talk to customer support seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call us at 888-948-5508 or visit our 24/7 live help at http://www.dazzlesmilepro.com/contactus.php and we will be happy to walk you through the entire cancellation process.

Your satisfaction is our number one concern,

Thanks,

Hi,  the contact details for the worldclubfitness and weightlossresources is:

For world club fitness, can you this please call toll free # from UK 0-808-120-2346. They will assist you much better in this regard. (6 AM - 9 PM MST). Paige: For weight losse bookmembership, can you this please call toll free # from UK 0-800-047-0192 . They will assist you much better in this regard (6 AM - 9 PM MST).  

MST is their time in the USA so you need to ring them at approx 2pm BST to get them in the morning!!

This information was given to me by their customer services helpdesk operator but because I was insistent that any payments for these subscriptions (as I had clicked NO) would be fraudulent and reported to my CC company, she immediately cancelled all subscriptions there and then.  Within 5 mins I had an email from all 3 companies cancelling my subscriptions stating no further payments would be made.  My CC is still on hold to ensure no debits are requested from this company.

In response to "Gemma's" reply from Dazzle White, the information you have given is not much use as I have already returned the product (the day it was received) to a UK address and no such refund has been received.  I have therefore accepted my small loss of $11.90 and I would never ever recommend your product/customer service or company to anyone EVER.

Hi,  the contact details for the worldclubfitness and weightlossresources is:

For world club fitness, can you this please call toll free # from UK 0-808-120-2346. They will assist you much better in this regard. (6 AM - 9 PM MST). Paige: For weight losse bookmembership, can you this please call toll free # from UK 0-800-047-0192 . They will assist you much better in this regard (6 AM - 9 PM MST).

This information was given to me by the operator but because I was insistent that any payments for these subscriptions (as I had clicked NO) would be fraudulent and reported to my CC company, they automatically cancelled all subscriptions there and then.  Within 5 mins I had an email from all 3 companies cancelling my subscriptions stating no further payments would be made.  My CC is still on hold to ensure no debits are requested from this company.

In response to "Gemma's" reply from Dazzle White, the information you have given is not much use as I have already returned the product (the day it was received) to a UK address and no such refund has been received.  I have therefore accepted my small loss of $11.90 and I would never ever recommend your product/customer service or company to anyone EVER.

hi, Im also from UK and cant contact the fitness and weight loss company.
have you managed to get hold of the world club fitness and weight loss resource membership?

Hello,

If there was some confusion about your subscription, we honestly didn't mean to inconvenience you in any way.  Our goal is not to inconvenience our customers .The terms and conditions of our offer are very visible on the order page. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you were not aware of our terms and conditions in our site, we are happy to offer you a full refund if you return the unused product back to us. We have always honored our 60-day guarantee and will continue to do so.

You can talk to customer support seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call us at 888-948-5508 or visit our 24/7 live help at http://www.dazzlesmilepro.com/contactus.php and we will be happy to walk you through the entire cancellation process.

Your satisfaction is our number one concern,

Thanks,

Amazingly, I managed to get through on the "toll free" UK tel no 0-808-120-1987 after waiting approx. 4 mins to speak to an operator.  I telephoned at 14.28pm which seems to be about the time they have just opened!!

I informed the operator that I wanted to return the package immediately upon receipt, gave her my contact details ie. Name/tel no etc and she gave me a reference number that I need to put on the outside of the package I am returning. She confirmed it needs to be sent back to a UK address, the details of which will be sent to my email address (the one that I used to get the free trial!).  I also asked her to confirm that once my returned package is received, my account will be cancelled immediately and she said yes maam, that is correct.

I checked my email and I had indeed received an email from an "unknown sender" which had the following details:

Return Instructions As per your request for Return Instructions. Please follow the Instructions below exactly as outlined when returning your product to ensure proper handling of refund. Make sure to select the return address for the applicable Country you live in..

1. Always make sure the product you are returning is within the 60 day Money Back Guarantee time.

2. Clearly mark your Original Order ID number on the outside of the package being returned.

3. Ask to insure the package against loss.

4. Always ask for a Return Tracking number. Keep this in safe spot for future reference if needed.

5. Address the package to the appropriate address. T

his is based on where you live.

Return Address for United States of America: DazzleSmile USA PO Box 10276 Des Moines, IA 50381

Return Address for Canada DazzleSmile CANADA 1725 McPherson Court Pickering, Ontario Canada L1W3H9

Return Address for AUSTRALIA DazzleSmile AUSTRALIA PO Box 4440 Milperra, BC NSW 1891

Return Address for NEW ZEALAND DazzleSmile NEW ZEALAND PO Box 210014 Laurence Stevens Drive, Manukau 2154

Return Address for UK DazzleSmile UNITED KINGDOM BTB Mailflight Ltd., Unit 2B Viking Ind Est., Hudson Road, Bedford MK41 OQB

The refund will be processed within 10 business days of receiving and processing the product back into our Warehouse.

The reference code they give you is actually the "order no" so you don't actually need to phone them at all if you have it, you just quote your order reference number (which they don't even email you when you have placed the order) and which their "chat" assistant could have given in any case. 

As soon as my package is received, it will returned immediately by recorded delivery post which gives a full "tracking no" via the Royal Mail website.

If you have placed an order and feel "duped" into a subscription service and/or services, then please use this information to cancel your subscription(s).  

Also, dont forget to ensure prompt return of the unopened package as soon as it is received.  That way I think you will have a better chance of preventing any further financial loss.

I hope this information is of help to someone else. I will update this again on (a) if I actually receive the package and (b) once I have returned it.